Leveraging RCA Results in the System Dashboard

In the System Dashboard, you can use the RCA results to exclude symptom incidents from the Incidents table so administrators can focus their attention on incidents that are root cause or have not been caused by other target down events.

To exclude Symptom Incidents:

  1. In the System Dashboard, click on the View option that is accessible from the upper left hand corner of the Incidents and Problems table.
  2. Choose the option to 'Exclude symptoms'. Alternatively, you can also choose the option 'Cause only' show only shows target down incidents that have been identified as cause of other target down incidents. Regardless of the option chosen, incidents that have not been marked as symptom or root cause will continue to be displayed.