The first step in diagnosing notification issues is to ensure that you have properly configured and defined your notification environment.

OS Command, PL/SQL and SNMP Trap Notifications

Make sure all OS Command, PLSQL and SNMP Trap Notification Methods are valid by clicking the Test button. This will send a test notification and show any problems the OMS has in contacting the method. Make sure that your method was called, for example, if the OS Command notification is supposed to write information to a log file, check that it has written information to its log file.

Email Notifications

• Make sure an email gateway is set up under the Notification Methods page of Setup. The Sender's email address should be valid. Clicking the Test button will send an email to the Sender's email address. Make sure this email is received. Note that the Test button ignores any Notification Schedule.

• Make sure an email address is set up. Clicking the Test button will send an email to specified address and you should make sure this email is received. Note that the Test button ignores any Notification Schedule.

• Make sure an email schedule is defined. No emails will be sent unless a Notification Schedule has been defined.

• Make sure a incident rule is defined that matches the states you are interested and make sure email and notification methods are assigned to the rule.