Supporting Auto Service Request

Auto Service Request is an optional component of Recovery Appliance. To configure Recovery Appliance for Auto Service Request, ASR Manager must be installed first.

Prerequisites for Using Auto Service Request

Verify that Auto Service Request was selected for use in Oracle Exadata Deployment Assistant. Recovery Appliance cannot also be used with Oracle Advanced Support Gateway or Oracle Platinum Gateway.

You must know the IP address and the root password of the ASR Manager host.

Checking an Existing ASR Manager Installation

If ASR Manager is already operating at the site, then verify that it is version 4.5 or higher. Otherwise, you must upgrade it.

To obtain the version number of ASR Manager:

On a Linux system:

# rpm -qa | grep SUNWswasr
SUNWswasr-2.7-1

On a Solaris system:

# pkginfo -l SUNWswasr
PKGINST: SUNWswasr
NAME: SASM ASR Plugin
CATEGORY: application
ARCH: all
VERSION: 2.6
BASEDIR: /
VENDOR: Sun Microsystems, Inc.
     .
     .
     .

The output from the previous examples indicate that ASR Manager must be updated to 4.5 or higher.

Installing ASR Manager

If ASR Manager is not already installed, then follow the instructions in Setting Up Auto Service Request. After you register ASR Manager with the Oracle ASR back end, return to these instructions for configuring Recovery Appliance.