Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 25 FEB 2025 | Digital Customer Service | Delivered new feature. | |
| 30 JAN 2026 | Digital Customer Service | Provide an AI Agent Generated Answer as the Top Search Result in Portal | Delivered new feature. |
| 30 JAN 2026 | Digital Customer Service | Embedded Service 26A Reference Implementation with Rules Engine | Delivered new feature. |
| 30 JAN 2026 | Digital Customer Service | Chat History on DCS Portal | Revised feature information. |
| 05 DEC 2025 | Created initial document. |
The table includes a chronological listing of document changes.