Support Multiple Assets from Order Management

You can now create, amend and renew with multiple covered assets. From Fusion Order Management (FOM) you can perform the following and create subscription in Subscription Management.

1. Enter multiple covered assets when creating a coverage service from FOM.
2. Enter multiple covered assets when renewing a coverage service from FOM.
3. Enter multiple covered assets when amending a coverage service from FOM 
4. Enter multiple covered assets when closing a coverage service from FOM.
5. Amend more than 1 subscription product in a single sales order line.
6. Renew more than 1 subscription product in a single sales order line.

1. Operational Efficiency: Customers with large fleets of assets (e.g., a telecom company managing thousands of SIM cards, or an equipment company covering hundreds of machines) no longer need to create, renew, amend, or close individual coverage records per asset. What previously took hours of repetitive data entry becomes a single operation.
2. Reduced Error Rate: Entering coverage records one by one increases the chance of missed assets, duplicate entries, or inconsistent coverage terms. Bulk entry enforces uniformity across all covered assets in a single transaction.
3. Faster Time-to-Revenue: For renewals and new coverage creation especially, the ability to process multiple assets at once means contracts are activated sooner, reducing the gap between sales agreement and revenue recognition.
4. Improved Customer Experience: Enterprise customers expect their billing platform to mirror the complexity of their business. Offering multi-asset coverage in a single action reduces the administrative burden on their teams and strengthens platform stickiness.
5. Scalability: As customers grow their asset base, the platform grows with them without requiring proportional increases in back-office effort — a key selling point for mid-market and enterprise accounts.
6. Contract Flexibility at Scale: In the subscription economy, mid-cycle amendments (e.g., upgrading a tier, adding users, changing terms) are common. Allowing multiple products to be amended in one sales order line dramatically reduces the number of order lines needed to reflect a contract change, keeping order history clean and auditable.
7. Lower Administrative Cost: Sales operations and billing teams spend less time creating, approving, and processing individual amendment orders. This translates directly into lower cost-to-serve per customer.
8. Faster Amendment Cycles: When a customer negotiates a package-level change — for example, upgrading both their base subscription and a support add-on simultaneously — the deal can be executed and billed in a single motion rather than across multiple orders, speeding up the quote-to-cash cycle.
9. Accurate Revenue Reporting: Grouping related amendments into a single order line ensures that revenue adjustments (e.g., prorated credits or charges) are calculated and reported together, reducing reconciliation issues downstream in the billing and revenue recognition process.
10. Simplified Renewal Management: Customers often subscribe to multiple products under a single relationship. Renewing them together in one order line reflects the commercial reality of how contracts are structured and negotiated, reducing friction during renewal cycles.
11. Higher Renewal Rates: A cumbersome renewal process is a known driver of churn. When renewals are easy to execute — especially for customers with complex, multi-product subscriptions — customers are more likely to complete the renewal rather than let it lapse.
12. Bundle and Upsell Opportunities: Processing multi-product renewals in a single line opens the door for sales teams to propose bundle pricing or introduce new products at renewal time without fragmenting the order, supporting revenue growth strategies.
13. Improved Forecasting: When renewals are consolidated, finance and revenue operations teams get cleaner data to project Annual Recurring Revenue (ARR) and Monthly Recurring Revenue (MRR), since related subscription renewals appear as a single cohesive event rather than scattered transactions.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

1. When amending or renewing a subscription, the sales product type can be changed as long as they are one amongst the following- Extended Warranty, Software Maintenance, Service Level Agreement and Preventive Maintenance. Hence, a Subscription sales type product cannot be amended to one from the list mentioned previously.
2. If all the covered asset is mentioned during close, then the coverage is closed.
3. If only specific assets are mentioned during close, then only those covered levels are closed.
4. If the assets are closed over time, then after the last close, if there is no active covered asset then the coverage is also closed.
5. If a covered asset already closed is passed again for closure, then the transaction is flagged as error and no action is performed.
6. If the asset passed in the sales order is not covered under the coverage service, then the close operation is not performed, and the transaction is marked as error.
7. If there are no asset references when closing, then the coverage line is altogether closed along with all the covered levels under it.
8. If there are both valid and invalid asset reference in the sales order when closing a subscription, then only valid the covered assets are closed, and the transaction is marked with warning.
9. If there are no asset references when amending, then the coverage line is altogether closed along with all the covered levels under it. The new coverage line is created as per the sales order line.
10. As part of amendment, you may amend a covered asset to make it as a covered product after amendment and vice-versa.
11. If the sales order line for amendment only references some of the covered assets, then Subscription Management closes only the referenced asset in the source subscription.
12. If the sales order line for amendment references some of the covered assets and includes new assets, then Subscription Management closes only the referenced asset in the source subscription. It also creates a new subscription with coverage services for the new assets thereby covering them.
13. If the sales order line for amendment references some already closed covered assets and includes new assets, then Subscription Management only creates a new subscription with coverage services for the new assets thereby covering them. A warning is issued to indicate to the new that the referenced subscription in the sales order line was not amended.
14. If the amendment from the sales order line is requested with draft status, then the new coverage line if created will be in draft and the other product lines in the subscription header will be in under amendment status.
15. As part of renewal, you may amend a covered asset to make it as a covered product after renewal and vice-versa.
16. If the sales order line for renewal only references some of the covered assets, then Subscription Management renews only the referenced asset in the source subscription. The new coverage line will have a link to the line that was renewed.
17. If the sales order line for renewal references some of the covered assets and includes new assets, then Subscription Management renews only the referenced asset in the source subscription. It also creates a new subscription with coverage services for the new assets thereby covering them.
18. If the sales order line for renewal references some already closed covered assets and includes new assets, then Subscription Management only creates a new subscription with coverage services for the new assets thereby covering them. A warning is issued to indicate to the new that the referenced subscription in the sales order line was not renewed.
19. If there are any automatically renewed subscriptions in draft status they are cancelled when the subscription is renewed partially or completely from FOM.