Change Contact for Existing Active Subscriptions

Organization Buyers can update billing and shipping contact information for an existing active subscriptions ensuring that their details are accurate and up-to-date for billing and delivery purposes.

This feature significantly enhances the buyer experience by providing them with the flexibility to update billing and shipping contact information. This capability ensures that contact details are accurate and up-to-date, which is crucial for seamless billing and delivery processes. Additionally, it empowers buyers to tailor their subscriptions to meet evolving needs, thereby improving overall transparency and user experience in managing subscriptions.

Steps to enable and configure

You don't need to do anything to enable this feature.

Tips and considerations

• Only contacts with Organization Buyer role will be able to use this feature.
• This feature is built-in on the htim-reference-store. Please make sure to upgrade to the latest version of this reference storefront.
• This feature is applicable only for Commerce on CPQ customers.