Transactions and Advanced Employee Permissions
If you've enabled the Advanced Employee Permissions feature, your customers might not be able to view their transaction information in the My Account area of your Commerce website.
To confirm if Advanced Employee Permissions have been enabled, go to Setup > Company > Enable Features. Go to the Employees tab and the Permissions area. If enabled, the Advanced Employee Permissions box will be checked.
When the Advanced Employee Permissions feature is enabled, your customer must be assigned a custom Customer Center Role. See the Account Administration topic Customizing the Customer Center Role.
Follow the steps in the Employee Management help topic, Setting Employee Access for Advanced Employee Permissions, to set access for advanced employee permissions. However, to let Commerce website customers view their My Account transactions, you must perform these extra steps:
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Select Employee Self from the Permission list.
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Select View from the Level list.
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Select Active and Non-Terminated from the Restrictions list.