NetSuite Service Tier Structure

NetSuite Service Tiers are designed to align with your needs and provide an optimal experience at different levels of scale. Each service tier includes support up to maximum limits for users, file storage, and monthly transaction lines processed.The table below summarizes the service characteristics of the NetSuite Service Tiers.

⁽¹⁾ Total transaction lines per month across all transaction types, averaged over the most recent six months.

NetSuite Service Tiers also govern the base and maximum concurrency for platform web services transactions, and the number of processors available for scheduled scripts, through SuiteCloud Plus (SC+) licenses. The base level of web services concurrency for each service tier can be increased in increments of ten by purchasing SC+licenses up to the maximum concurrency in any tier. The default number of SuiteCloud Processors available is 2 if you have not purchased any SuiteCloud Plus licenses. The number of SuiteCloud processors available increases with the number of SuiteCloud Plus licenses purchased. For details, see SuiteCloud Plus Settings. The following table describes different concurrency attributes for each NetSuite Service Tier.

*The default numbers if you have not purchased any SuiteCloud Plus licenses are:

• Integration Concurrency: 5 threads

• SuiteCloud Processors: 2

• CSV Import Queues/Threads per Queue: 1/1

• REST Async Processors: 2

General Notices