Defining the Sender for Saved Search Email

The sender of emails for a saved search is determined as follows:

1. If a custom email address has been provided in the From field on the saved search record's Email subtab's Customize Message subtab, emails are sent from this address.

   For required format details, see Required Format for Saved Search Email Sender. For other details, see Customizing Saved Search Email Content.

2. If the From field is blank, email messages are sent from the email address defined in the search owner’s employee record.

3. If the From field is blank, and no email address is defined in the search owner’s employee record, email messages are sent from the email address defined in the Return Email Address field at Setup > Company > Company Information.

   For details about default return email address settings, see Configuring Company Information.

Required Format for Saved Search Email Sender

The required format of the email sender for the From field on the saved search record's Email subtab's Customize Message subtab is the following:

          "name" <email address> 

        

Note the following:

• The name must be enclosed in double quotes.

• The email address must be enclosed in carets.

• There must be a space between the quoted name and the email address.

General Notices