Working with Phone Calls
Use phone call records to document business calls. Phone call records include information about the call, such as the organizer and the date completed. You can also display phone calls on your NetSuite calendar and link the phone call to another record type, such as company, contact, or support case. After a phone call is linked to another record type, the phone call appears on the Activities subtab of that record.
For more information about working with phone calls, see the following:
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Scheduling or Logging Phone Calls describes how to create phone call records in NetSuite.
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Tracking Time on Phone Calls describes how to use phone call records in NetSuite to track time spent on each call. Note that you must use the Time Tracking for CRM feature to take advantage of this functionality.
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Making Calls From NetSuite describes how to make outbound calls directly from records in your NetSuite account.