Reviewing the Status of Support Cases
If you have the right permissions, you can log in to NetSuite 360 to see the status of support cases you have submitted. When you check the status of your support cases, you can learn details about the actions being taken to solve your issue. For more information about NetSuite 360 roles and permissions, see NetSuite 360. To learn more about NetSuite 360 access, see Assigning NetSuite 360 Access.
You can view and edit existing support cases on the NetSuite 360 Dashboard page.
To review a support case:
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Log into your NetSuite account with a role that lets you access NetSuite 360.
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Click the Support tab.
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Click the NetSuite 360 link in the NetSuite 360 portlet.
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On the NetSuite 360 Dashboard page, in the Cases/Issues/Enhancements portlet, ensure you're on the Cases tab. The Cases list displays a list of support cases submitted for your company.
Note:You can filter cases based on their status, submission date, contact, case type, severity, and subject.
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Click View next to the applicable support case. The detailed record of the case opens in a new tab in your browser.
On the detailed Case record, you can find all relevant information about the support case. If you want to update the support case information or send a new message, click the Edit button. You can then fill out the fields you want to update. To save these changes, click the Submit button. To attach a file to the support case, click the Choose File button, select the applicable file, and then click the Upload button.