Vendor Returns for Drop-Ship Orders
When your customer wants to return an item that they received directly from the vendor by a drop-shipment, note the following. You can process the return in NetSuite without affecting your inventory records.
When you enter the vendor return authorization, you can specify drop-ship for any items the customer received by a drop shipment. You do this by checking the box in the Drop Shipment column on the Items subtab.
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The Drop Shipment box is automatically checked if you create the return authorization from the purchase order for drop-shipped items.
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The Drop Shipment box is not automatically checked if you create the return authorization from a vendor bill.
When you fulfill returns for items that are marked Drop Shipment, the return is processed as a non-inventory item and has no accounting impact. The return transaction verifies that the item has been returned to the vendor and makes the authorization eligible for a vendor credit.
Drop-ship returns for serialized items do not require a serial number on the shipment transaction.
Related Topics
- Vendor Return Authorization Overview
- Creating a Vendor Return Authorization
- Creating a Vendor Return Authorization From an Existing Purchase Order
- Approving a Vendor Return Authorization
- Canceling a Vendor Return
- Shipping Authorized Vendor Returns
- Viewing the Status of a Vendor Return Authorization
- Crediting an Authorized Vendor Return
- Closing a Line Item on a Vendor Return Authorization
- Vendor Returns