Setting Up Bank Records of Customers in Germany

To set up bank details of a customer for direct debit transactions:

1. Go to Lists > Relationships > Customers.

   To create a new customer record, see Customers.

2. Click Edit next to the name of the customer from whom you want to receive direct debit payments.

3. On the Bank Payment Details (Debit) subtab, check the Direct Debit box, and click Save.

4. Click New Entity Bank Details.

5. Complete the fields on the New Entity Bank Details page. The fields displayed are dependent on the DD format selected.

   Field	Description
   Name	Enter a unique name for this entity bank detail record.
   Payment File Format	Select one of the following: DTAUS DD SEPA Direct Debit (Germany)
   Type	Select whether the bank account is the customer's primary or secondary bank account.
   Bank Account Number	Enter the customer's bank account number.
   Bank Number	Enter the bank number that identifies the customer’s bank in Germany.
   Original Debtor IBAN	The customer’s previous IBAN.
   Original Creditor Name	Your company’s previous company name.
   Original Creditor ID	Your company’s previous Creditor ID.
   Remittance Message	Enter a short message to show in your customer’s bank statement every time a direct debit is initiated.
   Reference Mandate	Enter the authorization identification or mandate. This information must be supplied by the customer.
   IBAN	This field displays the customer’s International Bank Account Number (IBAN) based on the values that you entered in the Bank Account Number and Bank Number fields.
   Electronic Signature	Enter a digital code or signature for mandates generated electronically.
   BIC	Enter the Business Identifier Code (BIC), also called SWIFT code, of the customer’s bank (eight or 11 characters).
   Original Reference Mandate	The original mandate identification.
   Billing Sequence Type	This indicates the billing sequence for this mandate. Select one of the following: FRST – This is the first collection of a series of direct debit instructions. RCUR – The mandate instructions are used for regular recurrent direct debits. FNAL – This is the final collection of a series of direct debits. OOFF – The mandate is used only for a single direct debit. Note: Select FRST if Original Debtor Agent is selected in the Reference Amended field.
   Date or Reference Mandate	Enter the date the mandate was signed by the customer.
   Reference Amended	This indicates whether the authorization or mandate was amended or changed since it was originally issued. Select one of the following: No Changes – There were no modifications made on the original mandate Original Mandate Identification – The original mandate identification was modified. Original Debtor Account – Your customer changed his bank account number. Original Debtor Agent – Your customer transferred to another bank. Original Creditor ID – Your Creditor Id or company name has been modified after the mandate was issued.

6. Click Save.

To set up bank details of a customer for refund transactions:

1. Go to Lists > Relationships > Customers.

   For information about creating a customer record, see Customers.

2. Click Edit next to the name of the customer to whom you want to send refund payments.

3. On the Bank Payment Details (Credit) subtab, check the EFT Customer Refund Payment box, and click Save.

4. Click New Entity Bank Details.

5. Complete the fields on the New Entity Bank Details page. The fields displayed are dependent on the EFT format selected. For specific formats, take note of the following:

   • For the DTAZV format, the Bank Account Number and Country Code are disabled when you provide the IBAN.

   • For the DTAUS format, the details you enter are automatically converted to capital characters when generating the payment file.

   Field	Description
   Name	Enter a unique name for this entity bank detail record.
   Payment File Format	Select one of the following: DTAUS DTAZV SEPA Credit Transfer (ABN AMRO) SEPA Credit Transfer (Austria) SEPA Credit Transfer (Germany) SEPA Credit Transfer (HSBC)
   Type	Select whether the bank account is the customer's primary or secondary bank account.
   Bank Account Number	Enter the customer’s bank account number.
   Bank Number	Enter the bank number that identifies the customer’s bank in Germany.
   Bank Name	Enter the name of the customer’s bank.
   Payment Description	Enter text that will be displayed on the bank statement to help identify or describe payments to this customer.
   IBAN	Enter the customer’s International Bank Account Number (IBAN).
   Company Country Code	Enter the international code for the country where the bank is based.
   Transfer Fee Code	Enter the transfer fee code to identify who accepts responsibility for the transfer fees. Enter one of the following: 00 – Ordering fees are the payer’s responsibility and third party fees are the payee’s responsibility 01 – The payer is responsible for all fees 02 – The payee is responsible for all fees
   Bank BIC	Enter the Business Identifier Code (BIC), also called SWIFT code, of the customer’s bank (eight or 11 characters).

6. Click Save.

Additional Information

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