Known Limitations of SuitePromotions on Commerce Web Stores

Be aware of the following known limitations of SuitePromotions when used in Commerce and Site Builder web stores:

• SuitePromotions aren't supported on Site Builder extensions.

• SuitePromotions require SuiteCommerce or the Kilimanjaro release of SuiteCommerce Advanced and later.

• SuitePromotions uses Audience to support the Partners types of promotions.

  See Setting Customer Eligibility on SuitePromotions for details.

• Users can view the aggregate discount, but they can't view line-item discount amounts.

• Posting types can't be mixed. Any associated discount and mark-up items must be all posting discounts or all non-posting discounts. See Discount and Markup Items in Advanced Revenue Management (Essentials) for details.

• The Apply Discount To property can only be set to All Sales. Otherwise unexpected issues can arise with your site.

• Auto-Apply promotions have a limit of 30 promotions per transaction.

• Auto-Apply Promotions can not be removed manually or by using the Commerce API.

• Free Gift promotions don't work with the Multi Ship To feature.

• Best Offer logic doesn't apply to Free Gift promotions.

• Parent matrix items can't be selected as a free gift.

• Items with options can't be selected as a free gift.

• You can only use inventory items with Free Gift Promotions for orders placed through the SuiteCommerce web store. If you try to use other item types, the free gift won’t be added, and you’ll get an error that says, “Sorry, something went wrong. We couldn’t add your gift to the order.”

  However, you can use any item type with Free Gift Promotions for orders placed through the NetSuite user interface.

General Notices