Editing a Warranty Claim
You can update claim details like the claim date, time, complaint, profile, contact info, status, and failure reason. You can edit the following fields only if the claim doesn't already have an RMA:
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Customer
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Registration No.
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Invoice
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Item
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Action
To access existing warranty claims, you can go to Lists > Warranty and Repairs > Warranty Claim List. On the Warranty Claim: Results page, click Edit or View for the claim record. If you're viewing a registration record, you can also see the list of associated claims on the Related Records subtab.
When claims are linked to a return authorization, you can't edit these fields. This includes dependent fields, like Serial/Lot Number, which depends on the value of the Item field. For more information about these fields, see Creating a Warranty Claim.