How to Report Release Preview Issues
Report any issues you encounter during testing by calling NetSuite Customer Support or by submitting a case online.
Call NetSuite Customer Support
Use one of the phone numbers in the following table to call NetSuite Customer Support:
These phone numbers are valid for customers in the United States and Canada. If you are calling from another country, include the appropriate exit code for your country.
|
Region |
Phone Number |
|---|---|
|
All locations |
1.877.774.4271 |
|
US -local |
1.925.948.1084 |
To submit a case:
-
Go to SuiteAnswers in your Release Preview account. You can access SuiteAnswers in the following ways:
-
In the NetSuite user interface:
-
Click Support > Go to SuiteAnswers.
-
Click Support > Support Overview, and in the SuiteAnswers portlet, click Explore SuiteAnswers.
-
-
In the NetSuite Help Center, click the SuiteAnswers link on the toolbar.
-
-
Click the Contact Support link.
-
Under Online Support, click Create Support Case and provide details of your issue.
A case is created in the NetSuite Support system under your Release Preview account and is flagged as a problem.