Troubleshooting Refund Import Issues in NetSuite Connector
NetSuite Connector can post refunds from a cart to NetSuite only if an invoice or cash sale is associated with the order. Without a matching invoice or cash sale, NetSuite Connector cannot tell what the refund transaction type should be. If you do not intend to issue invoices or cash sales for your orders in NetSuite, then there are following options to post refunds:
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Cancel the unbilled orders in NetSuite by enabling a setting in your NetSuite Connector account.
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Post the refund only as a return authorization in NetSuite. In this case, NetSuite Connector does not search for a matching invoice or cash sale.
In NetSuite Connector, you can enable these options from the Refund Settings page, by going to Settings > Other Transactions of your connector account.