Troubleshooting Refund Import Issues in NetSuite Connector
NetSuite Connector can post refunds from a cart to NetSuite only if an invoice or cash sale is associated with the order. Without a matching invoice or cash sale, NetSuite Connector can't tell what type of refund transaction to use. If you don't intend to issue invoices or cash sales for your orders in NetSuite, here are your options to post refunds:
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Cancel the unbilled orders in NetSuite by enabling a setting in your NetSuite Connector account.
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Post the refund only as a return authorization in NetSuite. In this case, NetSuite Connector doesn't look for a matching invoice or cash sale.
In NetSuite Connector, you can turn on these options from the Refund Settings page by going to Settings > Other Transactions in your connector account.