Troubleshooting Issues with Posting Variation Item Families in NetSuite Connector
Variation items represent items with various options available using a parent and child relationship. The parent item contains the common information about the item, and the child items contain the unique variations of the items. To post item families correctly, the flag fields for these families must be set appropriately.
If you see posting errors for your child items, check the following:
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In NetSuite, check that both the parent and child item’s flag fields are set to Add/Update or Y. Alternatively, if you want to post the child items as standalone items, set your parent item to Post Children as Standalone or C.
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When using full product sync, the variation child SKUs and variation field values for each SKU must match the values set on existing items in the storefront. Also, the entire family must be set to sync. If any of these requirements are not met, the error message provides the details so that you can correct the issue.
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If the error messages contain errors related to particular product fields, map those product fields for that category. Note that the product fields differ by both category and storefront.
Related Topics
- Troubleshooting Product Sync Issues in NetSuite Connector
- Troubleshooting Common Product Sync Errors in NetSuite Connector
- Troubleshooting Item Not Matching Category Rule Errors in NetSuite Connector
- Troubleshooting Missing Retrieved Products in NetSuite Connector
- Troubleshooting Wrong Values Syncing to Items in the Storefront