Information for Troubleshooting Inventory Sync Issues in NetSuite Connector

Following are some important points for inventory and quantity fields:

• Inventory syncs to the storefront-not from it. So, you shouldn't expect inventory to sync back to NetSuite, but items on orders from order sync will still affect your inventory.

• Inventory syncs from NetSuite aren't instant. Most connectors support real-time price and quantity sync, but syncing can take a few minutes, depending on other running processes. If you don't use real-time sync, the sync runs every hour by default.

• When syncing inventory from NetSuite locations (not a custom field), NetSuite Connector syncs the available quantity-not the quantity on hand. Quantity on hand covers everything in the warehouse, even what's committed to orders. Available quantity means the amount that's not committed-so that's what you can sell.

For further troubleshooting steps, see Troubleshooting Product Sync Issues.

General Notices