Setting Up Order Sync to Handle Multiple Subsidiaries in NetSuite
When creating a translation or logic mapping to sync a nonfixed subsidiary value on your orders and customers, you should use a separate connector account for each subsidiary.
For example, assume that your company has two subsidiaries, one for domestic operations and the other for international operations. In such case, you should process domestic orders in one connector account and international orders in another connector account in NetSuite Connector. There are two options to achieve this setup. The following list explains the options with Shopify and Amazon as example storefronts and connectors:
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Two Shopify stores and a Shopify connector account for each store in NetSuite Connector – One Shopify connector account syncs the domestic subsidiary in NetSuite and the other Shopify connector account syncs the international orders to the international subsidiary in NetSuite.
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Amazon.com processes the domestic items and Shopify processes the international orders – The Amazon connector syncs to the domestic orders to the domestic subsidiary in NetSuite. The Shopify connector syncs the international orders to the international subsidiary in NetSuite.
Attempting to sync multiple subsidiaries through a single connector account in NetSuite Connector can result in NetSuite errors caused by referencing records in a conflicting or invalid subsidiary.
For instructions on setting a fixed subsidiary mapping, read Mapping a Subsidiary on Orders in NetSuite Connector.