Troubleshooting Missing Field Errors on Orders
When an order form in NetSuite has a required field that is not mapped in NetSuite Connector, you may get the error: NetSuite is rejecting the order/customer because Field Name is missing. You either need to set up a Field Name mapping to add the field to the order/customer or remove the requirement for the Field Name in NetSuite.
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To fix the error, you can either map the missing field in NetSuite Connector or change the order form so the field is not required.
To map a missing field in NetSuite Connector
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Log in to app.farapp.com
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Select the connector and relevant account.
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Go to Mappings > Orders > Order.
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On the Order Mappings page, click Add Mapping.
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From the NetSuite Field list, select the missing field.
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Click Add Mapping and close the popup.
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On the Field/Fixed Value Column, select the value that you want NetSuite Connector to post on the orders.
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Click Save.
To change an order form so a field is not required
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Go to Customization > Forms > Transaction Forms.
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On the Transaction Forms page, locate the order form in the list and click Customize or Edit.
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Find the missing field under the Screen Fields subtab,
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Check the box in the corresponding Mandatory column.
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Click Save.