NetSuite Connector Test Refund Prerequisites
Before activating refund sync, make sure you've successfully tested order sync and billed the test order in NetSuite. The process of billing a test order is handled as a NetSuite process. Usually, orders without payment or with terms are billed as invoices, while orders with payment are billed as cash sales. Then, refund the billed order.
Decide how you want to handle refund sync. The leading practice is to sync refunds for marketplaces such as eBay to NetSuite and refunds for carts such as Shopify from NetSuite.
Some connectors allow you to choose the sync direction. However, you shouldn't enable sync in both directions.
For next steps, check one of the following:
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To sync refunds to NetSuite, read Testing NetSuite Connector Refund Sync to NetSuite.
Testing NetSuite Connector Refund Sync from NetSuite
Before syncing a refund to your storefront, refund the order in NetSuite first. After refunding the order, you'll get a cash refund or credit memo from the billed order record.
Syncing Refund to Storefront
The cash refund or credit memo is the basis for the refund to your storefront.
To sync refund to the storefront:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Other Transactions.
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From the Source Channel list, select NetSuite.
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Click Retrieve.
The Retrieve Refund/Return Into FarApp window opens.
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In the Order/Transaction ID field, enter the order ID.
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Click Retrieve.
NetSuite Connector imports the refund and a success message appears.
If you get a failure message, check the following: and that
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Make sure the order ID is an order NetSuite Connector has previously synced to NetSuite.
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The order has a cash refund or a credit memo generated from the billed record for that order.
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Click Close.
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From the transactions list, locate the imported refund.
If you do not see the order, refresh the page.
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Click the Action menu (pencil icon) and select Post Order to NetSuite..
NetSuite Connector syncs refund to the storefront. After the refund is synced, you get the Posted status.