Activating NetSuite Connector Refund Sync
When validating refund sync, check the following:
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Verify that the total refund amount in the storefront matches with the total refund amount in NetSuite. When syncing refunds from NetSuite to storefront, NetSuite Connector does not control the generation of refund record in NetSuite. Consider a situation where you refund an order in NetSuite and your refund record (cash refund or credit memo) does not match the original order total. In such case, the reason for the difference lies in NetSuite and not in NetSuite Connector.
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If you refunded some line items, verify the refunded line items match in both storefront and NetSuite. Some storefronts may not allow refunds of specific line items. In such case, NetSuite Connector does not refund the specific line items but instead syncs a general refund. You can determine whether refund is possible on a line item in your storefront by attempting the refund process manually.
Enabling Refund Sync
Before enabling refund sync, make sure you perform the following steps:
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Complete refund activation steps 1 and 2
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Review the NetSuite Connector Deployment to Production.
To activate refund sync:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Manage Data Syncs.
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Click the Refund Sync button for the direction of use.
Some connectors enable refund sync in either direction. Do not enable both directions, because that is not a supported configuration and can cause issues.