Activating NetSuite Connector Refund Sync
When validating refund sync, check the following:
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Make sure the total refund amount in your storefront matches the total refund amount in NetSuite. When syncing refunds from NetSuite to your storefront, NetSuite Connector doesn't control how refund records are generated in NetSuite. Consider a situation where you refund an order in NetSuite and your refund record (cash refund or credit memo) does not match the original order total. In such case, the reason for the difference is in NetSuite and not in NetSuite Connector.
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If you refunded specific line items, check that they match in both your storefront and NetSuite. Some storefronts don't allow refunds for specific line items. In such case, NetSuite Connector will sync a general refund instead of refunding the specific line items. To see if you can refund a line item in your storefront, try doing it manually.
Enabling Refund Sync
Before turning on refund sync, follow these steps
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Complete refund activation steps 1 and 2
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Review the NetSuite Connector Deployment to Production.
To activate refund sync:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Manage Data Syncs.
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Click the Refund Sync button for the direction of use.
Some connectors allow refund sync in both directions. Don't enable both directions, as that's not a supported setup and can cause problems.