NetSuite Connector Order Statuses and View Filters

The NetSuite Connector dashboard displays information that helps you determine the stage of processing of your order. Additionally, an advanced view filter is also provided to specify the criteria for the orders currently visible in the NetSuite Connector order dashboard.

Advanced view filters are different from order filters. Order filters control the import of orders from the storefront (or from NetSuite when using 3PL connector).

Order Status

The following are the order statuses:

• Scheduled to Post to NetSuite – Appears when an order is in queue to post to NetSuite. This status appears in the following cases:

  • When an order is first pulled into NetSuite Connector and NetSuite Connector attempts to post to NetSuite.

  • When there was an error in an order previously and you are attempting to post again with the newest batch of orders.

• Error Posting to NetSuite – Appears when there is an error posting an order to NetSuite. Hover the pointer over this error to view details.

• Order Posted, Waiting for Shipment – Appears when the order successfully posts from your storefront to NetSuite. NetSuite Connector checks if the order was fulfilled. If yes, then NetSuite Connector syncs the fulfillment data back to the storefront. If you do not find the order in NetSuite, click Show NetSuite Transaction ID to view the NetSuite order ID.

• Error Posting Fulfillment – Appears when there is an error posting a fulfillment to an order. The status appears in the following cases:

  • A fulfillment in your 3PL failed to post to NetSuite.

  • A fulfillment in NetSuite failed to post to the storefront.

  Hover the pointer over this error to view details.

• Complete – This status indicates that the order has been posted from the storefront to NetSuite and the fulfillment data is posted from NetSuite back to the storefront.

• Canceled – Orders with this status neither attempt to post to NetSuite nor attempt to post fulfillment data back to the storefront. The orders are canceled in the following cases:

  • When you click the pencil icon next to an order and click Cancel.

  • When you post an order too many times, the order is automatically canceled.

• Held – Orders with this status do not attempt to post to NetSuite. The orders are held in the following cases:

  • When you click the pencil icon next to an order with the status Schedule to Post to NetSuite. or Error Posting to NetSuite and click Hold.

  • If your account settings have the setting to hold an order if there are any errors.

  Note:

  You cannot hold orders that are posted to NetSuite.

Filters

You can select filters on the Orders page by clicking Filter Orders. Following are the options and the status for each option:

Advanced Order Filter

You can further filter orders by a storefront order field and a fixed value. For example, you can filter orders by Status/Region when the field equals to North Carolina. This will show all orders from North Carolina.

You can also apply multiple advanced filters by clicking Add Filter Row to further limit the order you want to view. When you apply multiple filters, an order appears in the list only when all statements are true for the order.

General Notices