Enabling Order Cancellations
This section discusses order cancellation process from NetSuite to marketplace.
Order Cancellations from NetSuite to Marketplace or Cart
When an order is canceled in NetSuite, the NetSuite Connector is able to sync order cancellation back to the marketplace or cart and automatically close the order. This functionality works for the following connectors:
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Magento2
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Shopify
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Walmart
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WooCommerce
To enable order cancellations from NetSuite to marketplace or cart:
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Log in to app.farapp.com.
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Select the appropriate connector and account.
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Go to Settings > Orders > General.
The Order Settings page opens.
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Click Advanced Options.
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Check the If an Order is canceled in NetSuite, Cancel It in [Marketplace/Cart] box.
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Click Save.