Customer-Scheduled Maintenance
NetSuite lets you reschedule some planned maintenance for your account to a date and time that works best for your organization.
The Customer-Scheduled Maintenance feature requires View permissions and only a user with the Administrator role or the Set Up Company permission can use it.
About the Customer-Scheduled Maintenance Page
When you get a notification about a maintenance type that can be rescheduled, you can reschedule the date and time of the maintenance.
Reschedule a Maintenance
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Go to Setup > Company > Customer-Scheduled Maintenance and select Reschedule beside the maintenance you want to reschedule.
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In the popup window, select a new date, start time, and reason for the change, then click Reschedule.
Note:You'll see some dates and times greyed out because of conflicting maintenance that can't be moved. Choose any available date and time in the Reschedule popup calendar.
Customer-Scheduled Maintenance has a limited number of timeslot openings available. If the scheduled date or time doesn't work for you, select another available timeslot.
If you decide to reschedule, select your alternative timeslot carefully. Oracle NetSuite doesn't check the suitability of the new date and time and isn't responsible for any impact to your business.
After you reschedule, the new date and time for the maintenance is displayed on the Customer-Scheduled Maintenance page automatically. No approvals are needed.
You can reschedule maintenance as many times as you want until the schedule is locked (between 72 to 24 hours before the maintenance). After the schedule is locked, changes can no longer be made. To see the rescheduling history, select Show rescheduling history under the new start date and time.
Maintenance Statuses Explained
Users with the Administrator role receive email reminders about maintenance. The following table describes each status.
|
Status |
Description |
|---|---|
|
Scheduled |
Important maintenance must be performed on your account. The maintenance is scheduled for a date and time that should cause the least disruption, but you can reschedule if necessary. |
|
Rescheduled |
Maintenance was rescheduled for one of the following reasons:
|
|
Cancelled |
Maintenance was canceled because of an internal issue. It will be rescheduled when the issue is resolved. OR Oracle NetSuite approved an exception requested by your administrator to cancel the maintenance. The maintenance will be rescheduled for a future date. |
|
Rolled Back |
Some tasks couldn't be completed during the maintenance, so all changes were reversed and is back to how it was before the maintenance began. No data was lost. You can continue using your account, and the maintenance will be rescheduled. |
|
Extended |
The maintenance is taking longer than expected to complete. You'll get a notification when it's done. |
|
Completed |
Maintenance finished successfully. |
Types of Customer-Scheduled Maintenance
The following table describes the maintenances that you can reschedule. More will be available in the future.
|
Maintenance |
Description |
Supported Account Type |
More Information |
|---|---|---|---|
|
Routine Maintenance |
Bug fixes and minor enhancements to improve your NetSuite experience. |
Production |
|
|
NetSuite Pre-upgrade Maintenance |
Preparation work for the NetSuite Version Upgrade |
Production Sandbox |
|
|
NetSuite Version Upgrade |
Add new features and improvements to NetSuite. |
Production Sandbox |
For more information, read the Release Notes. |