Limitations of Using the Bank Feeds SuiteApp
When using the Bank Feeds SuiteApp, keep in mind the following limitations:
-
Connection to financial institutions through the Bank Feeds SuiteApp is limited to the following countries:
-
Canada
-
Countries in Europe (includes United Kingdom)
-
Hong Kong
-
Indonesia
-
Malaysia
-
New Zealand
-
Philippines
-
Singapore
-
Thailand
-
United States
For the list of supported financial institutions, see Supported Financial Institutions for Bank Feeds SuiteApp.
-
-
The Bank Feeds SuiteApp supports the Multi-Language feature in NetSuite. However, certain limitations apply based on your format profile configuration.
-
Bank Feeds Configuration for U.S. and Canada – The configuration setup under the Connectivity Configuration subtab of the Connect to U.S. and Canada Accounts (Link Bank Accounts) Format Profile page only supports English.
-
Bank Feeds Configuration for Europe (PSD2 and Non-PSD2 Compliant) and Other Countries – The configuration setup under the Connectivity Configuration subtab of their respective format profiles support the Multi-Language feature. However, some legal terms and financial institution websites do not support some of the NetSuite user interface languages. In this case, the text will remain in either English or the website’s respective language.
-
-
Manual initiation of bank data import is only allowed every 60 minutes. For example, NetSuite cannot import data from the same format profile twice within a 60-minute period.
U.S. and Canada Bank Feeds Integration
When integrating U.S. and Canada bank feeds in NetSuite, the SuiteApp primarily focuses on catering to small and medium-sized companies only. Thus, it can only support a maximum of 20 accounts (regardless of type), 10,000 transactions, or a combination thereof per unique login session for a financial institution. Connecting to financial institutions that exceed the maximum limitations per unique login session may eventually result in performance degradation and time out errors.
As of version 22.1.0, the maximum 20 accounts limitation does not apply when connecting a financial institution that uses open banking technology. However, it is preferred not to exceed 10,000 transactions per import to maintain performance.
If the financial institution you want to connect exceeds the current limitation, you should use the following SuiteApps instead:
Europe and Other Countries Bank Feeds Integration
The SuiteApp enables you to connect a maximum of 100 financial institution connections and link 450 accounts for all financial institution connections.
The authorized Account Information Service Provider (AISP) of NetSuite takes a maximum of 20 minutes to retrieve bank data from a financial institution. However, the response time of a financial institution to the AISP can affect the bank data retrieval process.
For example, when the financial institution takes more than 20 minutes to provide bank and credit card information to the AISP. In this scenario, import errors may occur, or not all bank transactions are imported into NetSuite because the bank retrieval exceeded 20 minutes.
To avoid performance degradation, you should not configure a bank data import that exceeds 10,000 transactions. If an import process reaches the transaction limit, the remaining transactions are imported on the next scheduled or manually initiated import. To manually initiate the system to import bank transactions, see Updating Imported Bank Feeds Data.