Managing which Customer Segments can Access Item Segments

After defining item and customer segments, determine which item segments can be seen and purchased by which customer segments. This requires two settings::

Note:

For SuiteCommerce Advanced websites, these visibility options require the 2020.2 release or later:

  • Disable Purchase

  • Disable Purchase and Hide Price

Avoid using these options with SuiteCommerce Advanced releases prior to 2020.2.

You might not want to limit some item segments to specific customer segments. In such cases, you can allow all users to view and buy them.

You may also have items on your web store that aren't mapped to a customer segment. These items are grouped into the Unmapped Items segment. Determine which customer segments, if any, need to see and buy items in Unmapped Items segment.

Define which customers can see and buy which item segments in these NetSuite areas:

Note:
  • All item collection to customer segment mappings are visible and editable in the CSM, regardless of where the mapping was created.

  • If a customer belongs to multiple customer segments with different visibility levels for the same item segment, they'll have the highest visibility level of the customer segments they belong to. For an example of this, see the Head Office Buyers group in Different Product Lines Available to Different Customers.

  • If an item is in multiple item segments with different visibility levels, and a customer has access to more than one of these segments, the highest visibility level will apply to the relationship between the customer and the item. For example, if tomatoes are in both the Fruits and the Vegetables item segment, a customer has the website visibility level of Display Fully for Fruits and Disable Purchase for Vegetables, the customer can buy tomatoes.

  • If a customer in a customer group has contacts linked to it, the contacts are able to see the associated item segments only if the Give Access checkbox is checked for the customer and the Access checkbox is checked for the contact on the Customer record.

  • When making a dynamic item collection visible to a customer segment, PCV uses a snapshot of the dynamic item collection members. This snapshot updates hourly. Similarly, if you use a dynamic customer group as a customer segment, PCV uses a snapshot of the customers in the customer group and updates the snapshot hourly.

Related Topics

General Notices