Use a NetSuite Gift Card/Certificate
Follow these steps to use a NetSuite gift card or certificate as full or split-tender payment for NetSuite Point of Sale (NSPOS) transactions. Funds applied to a card or certificate remain available for transactions until the funds are depleted. You cannot add funds to an existing gift card or certificate.
Follow these steps when the balance on a gift card or certificate is sufficient to cover the amount due in full.
To use a NetSuite gift card/certificate for full payment:
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Scan or search for items and add them to the journal.
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Tap Amt Due.
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Tap Gift Card as the tender.
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Enter the amount to pay from the card or certificate.
Note:Gift cards and certificates support partial redemption. If the amount due is lower than the card or certificate balance, the customer can use the remaining balance in a later transaction.
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Receive the customer’s payment.
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If gift card, have the customer swipe it or you can enter the card number.
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If gift certificate, enter the authorization code.
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If the card or certificate balance is not enough to pay the transaction in full, accept another form of payment.
Do not accept a NetSuite gift card or gift certificate as deposit for a sales order. These tenders are not supported by NetSuite ERP for a sales order deposit. If taken as a deposit, any remaining card or certificate balance will become unusable on NSPOS registers.
Split Tender
Split tender is when the customer provides more than one payment type, such as a gift card and a credit card or cash. Normally split tender is used when the gift card or certificate balance is not enough to pay the full amount due.
To use a NetSuite gift card/certificate in a split-tender payment:
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Scan or search for items and add them to the journal.
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Tap Amt Due.
The amount due should be larger than the gift card or certificate balance in these steps.
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Tap Gift Card as the tender.
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Enter the amount to pay from the card or certificate.
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Receive the customer’s payment.
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If gift card, have the customer swipe it in the PIN pad or you can enter the card number.
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If gift certificate, enter the authorization code.
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Tap the additional tender, such as Cash.
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Enter the amount to pay.
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Receive the customer’s payment.
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Continue as needed until the amount paid is equal to or greater than the amount due.
Do not accept a gift card or gift certificate as deposit for a sales order. These tenders are not supported by NetSuite ERP for a sales order deposit. If taken as a deposit, any remaining card or certificate balance will become unusable on NSPOS registers.
Customers can use two different gift cards or certificates to pay in a split-tender transaction. However, they cannot use the same gift card or certificate twice in a transaction.
You cannot add funds to an existing NetSuite gift card or certificate. If a customer makes a return for a transaction paid by card or certificate, the cashier can return the funds either in a new card or certificate, or as cash.
Related Topics
- Gift Cards and Gift Certificates in NSPOS
- Set up NSPOS Gift Cards/Certificates in NetSuite ERP
- Gift Card Track Data Specifications
- Sell NetSuite Gift Card/Certificate
- Check Balance of NetSuite Gift Card/Certificate
- Sell an External Gift Card
- Check an External Gift Card Balance
- Cash Out an External Gift Card