Disagreeing with the Annual Statement Credit Amount
What should I do if I have received an annual statement credit to my Virtual Card account, and I disagree with the amount received?
You will receive an Annual Statement Credit of 1% on all eligible purchases, as detailed in the Pricing Addendum to your Virtual Corporate Cards Services Schedule. This will show up on your Virtual Card statement following your annual account opening anniversary.
For example, if your HSBC Online Account was opened in September 2022, you will see the credit on your October 2023 statement. If you have any further questions, call 1-800-411-9264 to reach a Virtual Card support specialist.