Personal Information (PI) Removal

The Personal Information (PI) Removal feature enables NetSuite users with the appropriate permissions to remove personal information from NetSuite fields, records, and audit logs. The main purpose of PI removal is to help customers address privacy regulations related to data subject requests.

The right to be forgotten is one of the key requirements in recent privacy laws, including in General Data Protection Regulation (GDPR). Administrators can use the Personal Information Removal feature to replace the data stored in the system log notes and the workflow history with a custom value. The Personal Information Removal can be used for first names, last names, email addresses, social security numbers, credit card numbers, gender, and so on. The functionality is available on entity records, transactions, and custom records.

The Personal Information Removal feature:

• Improves compliance with privacy regulation.

• Supports removing Personal Information data from record field values, notes logs, and workflow history.

• Permits a user with appropriate permissions to remove Personal Information data without contacting NetSuite Customer Support.

• Replaces the Audit Trail History field value with a user-defined message.

• Doesn't remove the Audit Trail History logs.

You can submit individual information removal requests directly in NetSuite. You can see all submitted requests, including who created them, when, and their current status. For more complex requests, you can build the request from SuiteScript. For more information, see N/piremoval Module.

For more information about removing personal information, see the following topics:

• Permissions Required for Personal Information Removal

• Supported Field Types for Personal Information Removal

• Enabling the Remove Personal Information Feature

• Reviewing PI Removal Requests

• Creating and Approving a New PI Removal Request

• Checking Pl Removal Results in the System Notes

General Notices