Personal Information (PI) Removal
This topic applies to removing personal information to assist you in addressing your obligations related to privacy laws such as GDPR, CCPA and other similar regulations.
The Personal Information (PI) Removal feature enables NetSuite users with the appropriate permissions to remove personal information from NetSuite fields, records, and audit logs. The main purpose of PI removal is to help customers address privacy regulations related to data subject requests.
The right to be forgotten is one of the key requirements in recent privacy laws, including in General Data Protection Regulation (GDPR). Administrators can use the Personal Information Removal feature to replace the data stored in the system log notes and the workflow history with a custom value. The Personal Information Removal can be used for first names, last names, email addresses, social security numbers, credit card numbers, gender, and so on. The functionality is available on entity records, transactions, and custom records.
The Personal Information Removal feature:
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Improves compliance with privacy regulation
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Supports removing Personal Information data from record field values, notes logs, and workflow history
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Permits a user with appropriate permissions to remove Personal Information data without contacting NetSuite Customer Support
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Replaces the Audit Trail History field value with a user-defined message
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Doesn't remove the Audit Trail History logs
You can submit individual information removal requests directly in NetSuite. You can see all submitted requests, including who created them, when, and their current status. For more complex requests, you can build the request from SuiteScript. For more information, see N/piremoval Module.
For more information about removing personal information, see the following topics:
Permissions
There are two permission types for the Personal Information Removal feature:
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Remove Personal Information Create – User can create, edit, and delete requests.
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Remove Personal Information Run – User can approve, run and delete requests.
For more information, see NetSuite Permissions Overview and Permissions Documentation.
Supported Field Types
The Personal Information Removal feature works with the following field types:
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Hyperlink
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Long Text
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Phone Number
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Rich Text Object
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Text Area
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Date
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Email Address
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Free-Form Text
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Security Number
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Address
The Personal Information Removal feature doesn't support removing details on sublist fields. For information about how to remove sublist field details, see Removing Personal Information on a Sublist Field.