Customizing Field Level Help for Standard Fields
You can customize the field-level help for standard NetSuite fields and enter field-level help for other languages, if the Multi-Language feature is enabled. Administrators or users with the full level of the Customize Field Level Help permission can edit or remove the custom help for a field. The view, none, and edit levels of the Customize Field Level Help permission are not used.
To customize the help for a field:
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View the field-level help for the field and then click the Customize button.
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In the Help Text field, enter the default custom help text to use for the field in the current language. Note that you can include URL links, such as a link to a saved search.
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In the Translations section, select a language and enter the help text for the field. Enter custom help for as many languages as required.
If the Multi-Language feature is not enabled, you can customize the help text for English only.
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Check the Make as Default for Other Forms of the Same Type box to use this custom field-level help for any forms derived from this form type.
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Click Save.
You can enter HTML markup source for the custom field-level help. The following HTML tags are supported in upper case or lower case:
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<p>
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<ul>
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<ol>
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<li>
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<i>
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<u>
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<b>
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<br>
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<a>
For the <a> tag, the following attributes are supported:
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href – Required attribute. Only absolute paths are allowed, that is, URLs starting with http or https. In addition, JavaScript is not supported.
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target – Required attribute. Only _blank and custom name values are supported. If the target attribute is missing, it is automatically added with the _blank attribute so that clicking a link does not open the link in the field-level help popup window.
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title
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download
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hreflang
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rel
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media
For more information about the <a> tag, see the HTML <a> Tag page on the w3schools website.
Because HTML tags are supported, use < and > to display the < less than and > greater than symbols in the custom field-level help.
The following example of custom field level help uses some of the possible HTML markup options:
If you want to restore the standard help for a field, open the Customize Standard Field Level Help window and click Remove Customization.
An icon beside the field name indicates that the field has custom help. Only administrators can see this icon.
Also, the word (customized) in the Field Help title bar indicates that the field has custom help.
After an administrator or a user with the full level of the Customize Field Level Help permission changes the field-level help, users may not see the changes right away. Field-level help can be stored in cache for users, and there are multiple caches, so it can take a few hours for all users to see updated field-level help entries.
Standard Field Level Help Customization Page
To edit or remove the custom field-level help for one or more fields, use the Standard Field Level Help Customization page.
Go to Customization > Lists, Records, & Fields > Custom Help for Standard Fields.
Users with the full level of the Customize Field Level Help permission can edit or remove the custom help for one or more fields. The view, none, and edit levels of the Customize Field Level Help permission are not used.
Filter the help list by form type if required.
To remove the custom help for several fields, check the box in the appropriate rows and click Remove Customization of Selected.