Quality Management Glossary
The following table defines the terms used in NetSuite to support the Quality Management SuiteApp.
Term |
Definition |
Certificate of Analysis (COA) |
Quality Assurance issues a COA document to confirm that a regulated item meets its quality specifications. A COA includes the inspection results from the quality control tests for an individual item batch or lot. |
Detail Frequency |
The number of lot controlled or serialized item inspections. |
Inspection |
Examination of a product layout, product, process, or installation to determine how well it matches specific standards or requirements. |
Item Inspection Standards |
The Item Inspection Standards subtab displays the quality specification criteria that this inspection must conform to. |
Item Quality Compliance |
Item quality compliance reports can help your organization identify and avoid item quality problems. For example, wrong items received, poor or substandard item quality, or item damage. |
Parent Transaction |
The parent transaction, purchase order, or work order triggers the inspection. |
Qualitative |
Measure or test item characteristics against defined standards or requirements to confirm compliance. |
Quantitative |
Determine that the correct quantity of items is received in good condition. The result is a pass or fail. |
Quality Administrator |
The quality administrator oversees the initial implementation of the NetSuite Quality application and manages the ongoing administration of the application. |
Quality Engineer |
The quality engineer executes quality inspections in a timely manner with correct prioritization, ensures daily adherence to quality processes, and escalates identified quality non-conformance. |
Quality Inspection |
Inspections are performed by specialized personnel who check, measure, or test one or more product characteristics against predefined requirements to confirm compliance. Products that do not comply with the specifications are rejected or returned. |
Quality Management |
Focuses on product and service quality and how it is achieved. The main components of quality management are planning, quality assurance, quality control, and quality improvement. The goal is to ensure consistency within the organization, product, or service. |
Quality Manager |
The quality manager aligns quality practices with company and industry policies, and assigns and monitors quality personnel to address inspection needs and priorities. The quality manager also ensures adherence to quality processes and provides actionable data to other operations managers to facilitate continuous improvement. |
Quality Specification |
Describes the requirements a product should conform to. Well-defined specifications ensure that the correct specification is applied to an inspection. |
Return Merchandise Authorization (RMA) |
Part of the return process for a product to receive a refund, replacement, or repair during the product's warranty period. |
Routing Records |
A manufacturing routing is a template that contains the list of steps required to build an assembly item. |
Sampling Profile |
Defines the inspection sample size and its allowable characteristics. |
Sampling Rate |
The number of inspection sample records to create relative to the number of lots transacted. |
Skip Lot Sampling |
A skip lot sampling plan only inspects a fraction of the submitted lots. |
Triggering Transaction |
The NetSuite transaction, item receipt, work order build, or work order completion that matches a specification context. For example, item receipt (#47) initiates the inspection. |
Vendor Quality Compliance |
Vendor quality compliance reports can help your organization identify and avoid vendor problems. For example, wrong items received, incorrect labels, late deliveries, or incorrect item price. |
Related Topics
- Quality Management Overview
- Quality Management Best Practices
- Quality Inspections
- Quality Specifications
- Quality Management Triggers
- On-Demand Quality Inspection Queues
- Quality Management Saved Searches
- Quality Management Workflows
- Store Quality Management Images
- Resetting Transaction Count
- Certificate of Analysis (COA)
- Derived Fields
- Configure Quality Management Preferences
- Quality Management Mobile Data Collection
- Quality Management Reports