Changing the Resolution of a Financial Exception
Financial Exception Management (FEM) is currently a limited release feature that’s not available to all customers. Eligibility depends on data volume and model training readiness; accounts with a large amount or insufficient historical data may be restricted. If you can’t access FEM, contact your NetSuite Account Manager for guidance and next steps.
Additionally, FEM is a production‑only feature and can't be enabled in Sandbox Accounts because those environments typically lack the required historical transaction data (approximately 18 months) needed for model training and inference.
If you need to change an exception's resolution after it has been closed, open the Financial Exception Management list and locate the item (you may need to include the Resolved status in the filter to find it). Click View Details to open the exception's details, then click Reopen Exception. After you reopen an exception, choose the appropriate action (I Resolved This or No Action Needed) after any additional review or corrections. Reopened items are pinned to the list for visibility and do not count against the top X limit of ranked exceptions.