Changing the Resolution of an Exception
Exception Management (EM) is currently not available to all customers. The Exception Management feature depends on sufficient data volume and model training readiness. If you can't access Exception Management, contact your NetSuite Account Manager for guidance and next steps.
If you need to change an exception's resolution after it has been closed, open the Exception Management list and locate the item (you may need to include the Resolved status in the filter to find it). Click View Details to open the exception's details, then click Reopen Exception. After you reopen an exception, choose the appropriate action (I Resolved This or No Action Needed) after any additional review or corrections. Reopened items are pinned to the list for visibility. On the Expected Transactions subtab, reopened items keep their original Type and show Reopen in the Status column.