Performing a Referenced Refund
A referenced refund is a refund transaction with an associated sale transaction. Unreferenced refunds are not supported with NetSuite Pay.
You can refund an open balance by issuing a customer refund. For more information, see Refunding an Open Balance.
You can also refund a cash sale with the following steps.
To perform a referenced refund on a cash sale:
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Go to Transactions > Sales > Enter Cash Sales > Lists.
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Click View next to the sale you want to refund.
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Click Refund.
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On the Billing subtab, review the original payment information.
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Click Save.