Resolving Open Settlements

Open settlements refer to any batch which contains transactions that do not match or exist within NetSuite. This stops the reconciliation process for that batch. You'll receive a daily email about open settlements and you'll need to resolve them.

To resolve an open settlement:

  1. Go to NetSuite Pay > Daily Settlement Batch > Daily Settlement Exceptions List. The Open Settlement Report lists all open (nonreconciled) settlements.

  2. Click Edit next to the record you want to reconcile.

  3. On the Transaction subtab, click Edit next to the transaction you want to resolve.

  4. On the Resolve Settlement page, select a matching NetSuite transaction from the list. The amount of the NetSuite transaction must match the settlement amount. If there is no matching transaction, you must first create a transaction in NetSuite, then return to this page to reconcile.

  5. Click Submit.

Repeat these steps for any remaining open settlements and their transactions. After the settlement process runs (automatically every 6 or 12 hours), the matched transactions are reconciled and deposits are created in NetSuite.

Related Topics

General Notices