Resolving Open Settlements
Open settlements refer to any batch which contains transactions that do not match or exist within NetSuite. This stops the reconciliation process for that batch. You'll receive a daily email about open settlements and you'll need to resolve them.
To resolve an open settlement:
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Go to NetSuite Pay > Daily Settlement Batch > Daily Settlement Exceptions List. The Open Settlement Report lists all open (nonreconciled) settlements.
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Click Edit next to the record you want to reconcile.
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On the Transaction subtab, click Edit next to the transaction you want to resolve.
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On the Resolve Settlement page, select a matching NetSuite transaction from the list. The amount of the NetSuite transaction must match the settlement amount. If there is no matching transaction, you must first create a transaction in NetSuite, then return to this page to reconcile.
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Click Submit.
Repeat these steps for any remaining open settlements and their transactions. After the settlement process runs (automatically every 6 or 12 hours), the matched transactions are reconciled and deposits are created in NetSuite.