Advanced Customer Support Playbooks
Advanced Customer Support (ACS) Playbooks guide organizations along their growth journey with expert direction and leading practices based on over 20 years of helping businesses achieve their goals. ACS Playbooks offer a set of prescriptive services to help overcome business challenges and support key growth milestones, ensuring that NetSuite can enable your business growth.
The following ACS Playbooks are exclusively available to ACS Optimize and Architect customers:
Financial Management
Improves operational efficiencies by optimizing key financial methodologies such as:
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Planning and budgeting
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Forecasting
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Accounts payable and accounts receivables automation
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Revenue recognition
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Month-end closing
Human Capital
Simplifies key processes with HR, such as:
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Payroll
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Workforce management
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Compensation
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Performance management
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Onboarding new employees
Supply Chain Operations
Increase efficiencies across the supply chain in areas such as:
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Inventory and warehouse management
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Demand and supply planning
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Outsourcing
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Procurement
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Production management
Customer 360
Improves customer engagement tactics around deploying:
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Unified ecommerce experience
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Mobile and point of sale revenue streams
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Customer relationship management
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Order management
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Customer analytics reporting
Project Profitability
Simplifies key project-related processes, such as:
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Project accounting and billing
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Project and resource management
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Timesheet and expense management
International Expansion
Handles the financial complexities of entering international markets with guidance on:
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Operating in multiple countries
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Managing multiple currencies and languages
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Tax compliance
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Bank automation
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Localization
Performance and Risk Management
Ensures NetSuite maintains peak performance and security as the business scales, providing guidance on:
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System architecture
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Capacity planning
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Integrations
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Access controls
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Environment management
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Script reviews
Capital Markets
Prepares for a public listing or merger/acquisition by establishing and optimizing required governance and internal controls or developing the financial reports needed to comply with audit requirements and tax regulations.
Cross-Functional
Leverages the power of NetSuite ensuring cross-functional processes, like quote to cash and procure to pay remain optimized.
Industry
Optimizes business functions through NetSuite’s more than 20 years of industry-specific KPI’s and insights across industries - retail, software, services, manufacturing, wholesale distribution, and more.