Advanced Customer Support Services
Advanced Customer Support (ACS) offers four levels of support: Advise, Monitor, Optimize, and Architect. As you move up subscription levels, the amount of engagement, proactivity, and resource expertise increases.
ACS Advise
As the entry-level ACS offering, advise is available for customers who are getting started with NetSuite. Advise has access to NetSuite specialists to provide product guidance and system troubleshooting.
ACS Monitor
For established organizations seeking simple technical and functional support, Monitor includes more hands-on execution. A designated functional consultant assists with project activities to ensure key milestones are met in a timely fashion.
ACS Optimize
Optimize provides expert solution management for a deeper and more proactive engagement. You partner with a designated Customer Success Manager (CSM) to ensure strategic milestones are accomplished and work with a functional consultant to optimize your solution.
ACS Architect
For enterprise businesses with complex international or subsidiary configurations, Architect delivers a best-in-class solution designed for optimal scalability and performance. Architect also provides comprehensive support with a senior CSM and a named team of expert technical, functional, and support resources.