1. Account Administration
  2. NetSuite OneWorld
  3. Intercompany Framework
  4. Intercompany Cross Charges
  5. Best Practices for Paying Intercompany Cross Charges
  6. Resolving the Issue When You can't Delete Cross Charge Journals

Resolving the Issue When You can't Delete Cross Charge Journals

As a best practice, apply payments to cross charge journals only when you have finished the cross charging process. If you attempt to delete transactions or reset automation while there are already applied payments on the generated cross charges, you may encounter the following error: "Cross Charge Journal can't be deleted because of related payments."

If you have encountered this error, you have the option to unlink payments from one cross charge journal at a time, or to unlink payments from all cross charge journals for all open accounting periods.

To unlink payments from cross charge journals one by one:

  1. On the Cross Charge Workbench, go to the Message Log subtab.

  2. If you see a recommendation to review payments in some cross charge journals, click review payments.

  3. Go to the Payments subtab.

  4. Click the link to the related payment.

  5. On the Payment page, click Edit.

  6. On the Apply subtab, clear the Apply box next to the cross charge journal.

  7. Click Save.

  8. Repeat this procedure for every cross charge journal where you have to review payments.

  9. If the related payments are advanced intercompany journals:

    1. Click the link to the related advanced intercompany journal.

    2. Click Edit.

    3. Click Save without changes.

Note:

As a best practice, don't pay cross charge journals with intercompany journals. Pay cross charge journals using the customer payment and bill payment transactions. For more information, see Best Practices for Paying Intercompany Cross Charges.

To unlink payments from all cross charge journals for all open accounting periods:

  1. On the Cross Charge Workbench, go to the Actions menu.

  2. Click Unlink Cross Charge Self Payments. The Cross Charge Workbench displays a message: "Automation is unlinking cross charge transactions.".

When multiple cross-charge journals from closed accounting periods are linked to a journal in an open period, only the journal from the open period is unlinked. You can't modify journals in closed accounting periods.

Related Topics:

General Notices