SuiteCommerce CAPTCHA Best Practices

The following best practices can help you set up and manage CAPTCHA solutions on your website while keeping the customer experience positive:

Enable SuiteCommerce CAPTCHA for high-risk forms on your site: Login, registration, and checkout forms can be targeted by bots.
Consider accessibility: Select CAPTCHA solutions that offer accessible alternatives, such as audio challenges, to support all customers.
Test functionality across devices: Test each configured form to make sure the challenge appears and functions as expected. Check that CAPTCHA widgets work correctly on both desktop and mobile devices.
Monitor customer feedback: Track any feedback about CAPTCHA challenges and adjust the challenge type or provider as needed.
Balance security and convenience: Choose challenge types that are effective but don’t frustrate real customers. Many CAPTCHA solutions now offer “invisible” or low-friction options for trusted users.
Review provider settings: If you encounter issues, check your site key and secret key, and any other CAPTCHA provider settings.
Maintain security: Always keep your secret key secure and never expose it in client-side code. Store your secret key in the API Secrets area in NetSuite. See Creating Secrets. Review your CAPTCHA setup regularly and monitor it for any signs of automated abuse.
Monitor for abuse: Review your CAPTCHA setup regularly and monitor it for any signs of automated abuse.