1. Country-Specific Features
  2. Brazil Help Topics
  3. Brazil-specific SuiteApps
  4. Brazil Localization
  5. Payments for Brazil
  6. Troubleshooting CNAB Files Processing

Troubleshooting CNAB Files Processing

Note:

To access the Brazil Localization SuiteApp documentation in Brazilian Portuguese (Português do Brasil), see Brazil Localization.

If you face issues when generating delivery files or importing return files, you can review their processing logs. The logs contain information about errors or warnings caught during the generation or import of the file in NetSuite.

You may need to open a case with NetSuite Customer Support to understand the logs and solve the issues.

To troubleshoot CNAB files processing:

  1. Access the file you want to troubleshoot.

    • To access delivery files, go to Transactions > Bank > CNAB Delivery Files.

    • To access return files, go to Transactions > Bank > CNAB Return Files.

  2. Click View next to the file you want to troubleshoot.

  3. Click the Processing Logs subtab.

  4. In the Transaction column, review the number of the transaction associated with the log.

  5. In the Installment column, review the number of the installment associated with the log.

  6. In the Details column, review the details message.

  7. If the details indicate that you need to edit transaction, bank, or banking information records, address the reported issues.

  8. Process the file again.

    • If you are generating a delivery file, click Retry File Generation.

    • If you are importing a return file, import the file again.

      For more information, see Importing CNAB Return Files for Brazil.

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