Israel Electronic Invoicing Troubleshooting
Troubleshooting Israel Electronic Invoicing Errors
This section lists the errors caused in the certification process and gives solutions on how to resolve the errors.
Before checking error messages in the NetSuite Electronic Business, Electronic Invoicing, and Israel Electronic Invoicing SuiteApps, please check if there are any issues in your OBN and Avalara accounts.
|
Message |
Step in which error occurs |
Solution |
Transaction |
|---|---|---|---|
|
EI_SENDING_INVALID_METHOD: Select a valid sending method for Credit Memo # |
Sending for certification |
Fill in the Sending Method field. |
Credit Memo |
|
Error:Code:'432','Customer VAT Number is incorrect',fieldName: |
Certification |
Enter a correct Customer Tax Registration Number. |
Credit Memo |
|
Invalid number syntax |
Certification |
Enter a Tax Registration Number that does not start with 0. |
Credit Memo |
|
Error while generating the refresh token |
Certification |
Avalara configuration needs to be updated. |
Credit Memo |
|
Generation Failed. E-Invoicing Mandate IL-B2B-CLEARANCE is not activated. Please contact your Avalara Manager. |
- |
Check NetSuite Electronic Business SuiteApp configuration. Avalara mandate should be active. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: 400 |
Sending |
Enter a value for the Name field. |
Invoice |
|
E-document template used: Avalara Israel outbound Invoice/Credit Memo templateError details: Transaction found without lines |
Sending |
Make sure there are paid items in the transaction. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: EI_ |
Sending |
Check OBN configuration in NetSuite Electronic Business SuiteApp. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: EDOC_CONTENT_EMPTY |
Sending |
Make sure the e-document content is not blank. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: 401 |
Sending |
Enter a valid access token. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: TypeError |
Sending |
Use the required format for the Tax Registration Number. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_GETTING_ACCESS_TOKEN Error Code: 404 |
Sending |
Enter the access token and try again. |
Invoice |
|
Confirmation Number is 0; Errors: Code:'', message:'Invalid JSON property value |
Certification |
Enter the correct Tax Registration Number in the Subsidiary. |
Invoice |