Israel Electronic Invoicing Troubleshooting
Troubleshooting Israel Electronic Invoicing Errors
This section lists the errors caused in the certification process and gives solutions on how to resolve the errors.
|
Message |
Step in which error occurs |
Solution |
Transaction |
|---|---|---|---|
|
EI_SENDING_INVALID_METHOD: Select a valid sending method for Credit Memo # |
Sending for certification |
Fill in the Sending Method field. |
Credit Memo |
|
Error:Code:'432','Customer VAT Number is incorrect',fieldName: |
Certification |
Enter a correct Customer Tax Registration Number. |
Credit Memo |
|
Invalid number syntax |
Certification |
Enter a Tax Registration Number that does not start with 0. |
Credit Memo |
|
Error while generating the refresh token |
Certification |
Avalara configuration needs to be updated. |
Credit Memo |
|
Generation Failed. E-Invoicing Mandate IL-B2B-CLEARANCE is not activated. Please contact your Avalara Manager. |
- |
Check NetSuite Electronic Business SuiteApp configuration. Avalara mandate should be active. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: 400 |
Sending |
Enter a value for the Name field. |
Invoice |
|
E-document template used: Avalara Israel outbound Invoice/Credit Memo templateError details: Transaction found without lines |
Sending |
Make sure there are paid items in the transaction. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: EI_ |
Sending |
Check OBN configuration in NetSuite Electronic Business SuiteApp. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: EDOC_CONTENT_EMPTY |
Sending |
Make sure the e-document content is not blank. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_SENDING_TO_OBN Error Code: 401 |
Sending |
Enter a valid access token. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: TypeError |
Sending |
Use the required format for the Tax Registration Number. |
Invoice |
|
An error occurred while sending the e-document for certification to Avalara. Error Context: ERROR_GETTING_ACCESS_TOKEN Error Code: 404 |
Sending |
Enter the access token and try again. |
Invoice |
|
Confirmation Number is 0; Errors: Code:'', message:'Invalid JSON property value |
Certification |
Enter the correct Tax Registration Number in the Subsidiary. |
Invoice |