Creating Rate Sets

Access the Add Rate Set form.

After you complete the Rate Set Name and Description fields, click OK, and enter the values that are associated with the rate set in the detail area of the form. After you enter values in the detail area, click OK to save the information, and then click Cancel to exit the form.

Rate Value

Enter the text value that you want to appear in the script when the system scores the script. For example, if you run a script to determine call priorities, you might want a particular script score value, or range of values, to be associated with critical priority calls. Therefore, enter Critical in this field.

Rate Score

Enter the lowest script score that is associated with this rate value in this field. For example, if you want scripts with a score of 0 through 9.999 to be associated with low priority calls, and scripts with a score of 10 or more to be associated with high priority calls, you might create two rate values, Low and High. You then enter 0 for the rate value ofLow, and 10 for the rate value of High.