Configuring Server Manager for Collect and Generate Diagnostics

The JDBJ Datasource and TNSNAMES need to be configured correctly to use Collect and Generate Diagnostics.

To configure Server Manager for the JDBJ Datasource:

1. On Managed Homes and Managed Instances page, under the Managed Instances column, click "home" for the Management Console.

2. On the left side of the page, under the Configuration Panel, click on JDBJ Database Configuration.

3. Verify the values in the following fields are valid:

   • Database Type

   • Database Name

   • Database Server Name

   • Database TCP/IP Port

   • Physical Database

   • Object Owner

   • Support Large Objects (LOBS)

   • Unicode Database

4. Click the Apply button.

To configure TNSNAMES in Server Manager Console:

1. On Managed Homes and Managed Instances page, under the Managed Instances column, click "home" for the Management Console.

2. On the left of the page, under the Configuration Panel, click on JDBJ Database Configuration.

3. Scroll down to Oracle Database Settings.

4. If the EnterpriseOne database is an Oracle database, complete the File Contents with the tnsames.ora information for the sign on to the database. This is found under the Oracle Client location: product\12.1.0\client_1\network\admin.