Class: OCI::Cims::IncidentClient
- Inherits:
-
Object
- Object
- OCI::Cims::IncidentClient
- Defined in:
- lib/oci/cims/incident_client.rb
Overview
Use the Support Management API to manage support requests. For more information, see Getting Help and Contacting Support. Note: Before you can create service requests with this API, complete user registration at My Oracle Cloud Support and then ask your tenancy administrator to provide you authorization for the related user groups.
Instance Attribute Summary collapse
-
#api_client ⇒ OCI::ApiClient
readonly
Client used to make HTTP requests.
-
#endpoint ⇒ String
readonly
Fully qualified endpoint URL.
-
#region ⇒ String
The region, which will usually correspond to a value in Regions::REGION_ENUM.
-
#retry_config ⇒ OCI::Retry::RetryConfig
readonly
The default retry configuration to apply to all operations in this service client.
Instance Method Summary collapse
-
#create_incident(create_incident_details, opts = {}) ⇒ Response
Creates a support ticket in the specified tenancy.
-
#get_incident(incident_key, compartment_id, opts = {}) ⇒ Response
Gets the specified support ticket.
-
#initialize(config: nil, region: nil, endpoint: nil, signer: nil, proxy_settings: nil, retry_config: nil) ⇒ IncidentClient
constructor
Creates a new IncidentClient.
-
#list_incident_resource_types(problem_type, compartment_id, opts = {}) ⇒ Response
Depending on the selected
productType
, either lists available products (service groups, services, service categories, and subcategories) for technical support tickets or lists limits and current usage for limit increase tickets. -
#list_incidents(compartment_id, opts = {}) ⇒ Response
Lists support tickets for the specified tenancy.
-
#logger ⇒ Logger
The logger for this client.
-
#update_incident(incident_key, update_incident_details, compartment_id, opts = {}) ⇒ Response
Updates the specified support ticket.
-
#validate_user(opts = {}) ⇒ Response
Checks whether the requested user is valid.
Constructor Details
#initialize(config: nil, region: nil, endpoint: nil, signer: nil, proxy_settings: nil, retry_config: nil) ⇒ IncidentClient
Creates a new IncidentClient. Notes: If a config is not specified, then the global OCI.config will be used.
This client is not thread-safe
Either a region or an endpoint must be specified. If an endpoint is specified, it will be used instead of the region. A region may be specified in the config or via or the region parameter. If specified in both, then the region parameter will be used.
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# File 'lib/oci/cims/incident_client.rb', line 59 def initialize(config: nil, region: nil, endpoint: nil, signer: nil, proxy_settings: nil, retry_config: nil) # If the signer is an InstancePrincipalsSecurityTokenSigner or SecurityTokenSigner and no config was supplied (they are self-sufficient signers) # then create a dummy config to pass to the ApiClient constructor. If customers wish to create a client which uses instance principals # and has config (either populated programmatically or loaded from a file), they must construct that config themselves and then # pass it to this constructor. # # If there is no signer (or the signer is not an instance principals signer) and no config was supplied, this is not valid # so try and load the config from the default file. config = OCI::Config.validate_and_build_config_with_signer(config, signer) signer = OCI::Signer.config_file_auth_builder(config) if signer.nil? @api_client = OCI::ApiClient.new(config, signer, proxy_settings: proxy_settings) @retry_config = retry_config if endpoint @endpoint = endpoint + '/20181231' else region ||= config.region region ||= signer.region if signer.respond_to?(:region) self.region = region end logger.info "IncidentClient endpoint set to '#{@endpoint}'." if logger end |
Instance Attribute Details
#api_client ⇒ OCI::ApiClient (readonly)
Client used to make HTTP requests.
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# File 'lib/oci/cims/incident_client.rb', line 19 def api_client @api_client end |
#endpoint ⇒ String (readonly)
Fully qualified endpoint URL
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# File 'lib/oci/cims/incident_client.rb', line 23 def endpoint @endpoint end |
#region ⇒ String
The region, which will usually correspond to a value in Regions::REGION_ENUM.
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# File 'lib/oci/cims/incident_client.rb', line 33 def region @region end |
#retry_config ⇒ OCI::Retry::RetryConfig (readonly)
The default retry configuration to apply to all operations in this service client. This can be overridden on a per-operation basis. The default retry configuration value is nil
, which means that an operation will not perform any retries
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# File 'lib/oci/cims/incident_client.rb', line 29 def retry_config @retry_config end |
Instance Method Details
#create_incident(create_incident_details, opts = {}) ⇒ Response
Click here to see an example of how to use create_incident API.
Creates a support ticket in the specified tenancy. For more information, see Creating Support Requests.
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# File 'lib/oci/cims/incident_client.rb', line 127 def create_incident(create_incident_details, opts = {}) logger.debug 'Calling operation IncidentClient#create_incident.' if logger raise "Missing the required parameter 'create_incident_details' when calling create_incident." if create_incident_details.nil? path = '/v2/incidents' operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:bearertokentype] = opts[:bearertokentype] if opts[:bearertokentype] header_params[:bearertoken] = opts[:bearertoken] if opts[:bearertoken] header_params[:idtoken] = opts[:idtoken] if opts[:idtoken] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = @api_client.object_to_http_body(create_incident_details) # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#create_incident') do @api_client.call_api( :POST, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'OCI::Cims::Models::Incident' ) end # rubocop:enable Metrics/BlockLength end |
#get_incident(incident_key, compartment_id, opts = {}) ⇒ Response
Click here to see an example of how to use get_incident API.
Gets the specified support ticket. For more information, see Getting Details for a Support Request.
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# File 'lib/oci/cims/incident_client.rb', line 203 def get_incident(incident_key, compartment_id, opts = {}) logger.debug 'Calling operation IncidentClient#get_incident.' if logger raise "Missing the required parameter 'incident_key' when calling get_incident." if incident_key.nil? raise "Missing the required parameter 'compartment_id' when calling get_incident." if compartment_id.nil? raise "Parameter value for 'incident_key' must not be blank" if OCI::Internal::Util.blank_string?(incident_key) path = '/v2/incidents/{incidentKey}'.sub('{incidentKey}', incident_key.to_s) operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} query_params[:compartmentId] = compartment_id # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:csi] = opts[:csi] if opts[:csi] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:problemtype] = opts[:problemtype] if opts[:problemtype] header_params[:bearertokentype] = opts[:bearertokentype] if opts[:bearertokentype] header_params[:bearertoken] = opts[:bearertoken] if opts[:bearertoken] header_params[:idtoken] = opts[:idtoken] if opts[:idtoken] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = nil # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#get_incident') do @api_client.call_api( :GET, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'OCI::Cims::Models::Incident' ) end # rubocop:enable Metrics/BlockLength end |
#list_incident_resource_types(problem_type, compartment_id, opts = {}) ⇒ Response
Click here to see an example of how to use list_incident_resource_types API.
Depending on the selected productType
, either lists available products (service groups, services, service categories, and subcategories) for technical support tickets or lists limits and current usage for limit increase tickets. This operation is called during creation of technical support and limit increase tickets. For more information about listing products, see Listing Products for Support Requests. For more information about listing limits, see Listing Limits for Service Limit Increase Requests.
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# File 'lib/oci/cims/incident_client.rb', line 293 def list_incident_resource_types(problem_type, compartment_id, opts = {}) logger.debug 'Calling operation IncidentClient#list_incident_resource_types.' if logger raise "Missing the required parameter 'problem_type' when calling list_incident_resource_types." if problem_type.nil? raise "Missing the required parameter 'compartment_id' when calling list_incident_resource_types." if compartment_id.nil? if opts[:sort_by] && !OCI::Cims::Models::SORT_BY_ENUM.include?(opts[:sort_by]) raise 'Invalid value for "sort_by", must be one of the values in OCI::Cims::Models::SORT_BY_ENUM.' end if opts[:sort_order] && !OCI::Cims::Models::SORT_ORDER_ENUM.include?(opts[:sort_order]) raise 'Invalid value for "sort_order", must be one of the values in OCI::Cims::Models::SORT_ORDER_ENUM.' end path = '/v2/incidents/incidentResourceTypes' operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} query_params[:problemType] = problem_type query_params[:compartmentId] = compartment_id query_params[:limit] = opts[:limit] if opts[:limit] query_params[:page] = opts[:page] if opts[:page] query_params[:sortBy] = opts[:sort_by] if opts[:sort_by] query_params[:sortOrder] = opts[:sort_order] if opts[:sort_order] query_params[:name] = opts[:name] if opts[:name] # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:csi] = opts[:csi] if opts[:csi] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = nil # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#list_incident_resource_types') do @api_client.call_api( :GET, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'Array<OCI::Cims::Models::IncidentResourceType>' ) end # rubocop:enable Metrics/BlockLength end |
#list_incidents(compartment_id, opts = {}) ⇒ Response
Click here to see an example of how to use list_incidents API.
Lists support tickets for the specified tenancy. For more information, see Listing Support Requests.
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# File 'lib/oci/cims/incident_client.rb', line 389 def list_incidents(compartment_id, opts = {}) logger.debug 'Calling operation IncidentClient#list_incidents.' if logger raise "Missing the required parameter 'compartment_id' when calling list_incidents." if compartment_id.nil? if opts[:sort_by] && !OCI::Cims::Models::SORT_BY_ENUM.include?(opts[:sort_by]) raise 'Invalid value for "sort_by", must be one of the values in OCI::Cims::Models::SORT_BY_ENUM.' end if opts[:sort_order] && !OCI::Cims::Models::SORT_ORDER_ENUM.include?(opts[:sort_order]) raise 'Invalid value for "sort_order", must be one of the values in OCI::Cims::Models::SORT_ORDER_ENUM.' end if opts[:lifecycle_state] && !OCI::Cims::Models::LIFECYCLE_STATE_ENUM.include?(opts[:lifecycle_state]) raise 'Invalid value for "lifecycle_state", must be one of the values in OCI::Cims::Models::LIFECYCLE_STATE_ENUM.' end path = '/v2/incidents' operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} query_params[:compartmentId] = compartment_id query_params[:limit] = opts[:limit] if opts[:limit] query_params[:sortBy] = opts[:sort_by] if opts[:sort_by] query_params[:sortOrder] = opts[:sort_order] if opts[:sort_order] query_params[:lifecycleState] = opts[:lifecycle_state] if opts[:lifecycle_state] query_params[:page] = opts[:page] if opts[:page] query_params[:problemType] = opts[:problem_type] if opts[:problem_type] # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:csi] = opts[:csi] if opts[:csi] header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:bearertokentype] = opts[:bearertokentype] if opts[:bearertokentype] header_params[:bearertoken] = opts[:bearertoken] if opts[:bearertoken] header_params[:idtoken] = opts[:idtoken] if opts[:idtoken] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = nil # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#list_incidents') do @api_client.call_api( :GET, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'Array<OCI::Cims::Models::IncidentSummary>' ) end # rubocop:enable Metrics/BlockLength end |
#logger ⇒ Logger
Returns The logger for this client. May be nil.
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# File 'lib/oci/cims/incident_client.rb', line 98 def logger @api_client.config.logger end |
#update_incident(incident_key, update_incident_details, compartment_id, opts = {}) ⇒ Response
Click here to see an example of how to use update_incident API.
Updates the specified support ticket. For more information, see Updating Support Requests.
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# File 'lib/oci/cims/incident_client.rb', line 486 def update_incident(incident_key, update_incident_details, compartment_id, opts = {}) logger.debug 'Calling operation IncidentClient#update_incident.' if logger raise "Missing the required parameter 'incident_key' when calling update_incident." if incident_key.nil? raise "Missing the required parameter 'update_incident_details' when calling update_incident." if update_incident_details.nil? raise "Missing the required parameter 'compartment_id' when calling update_incident." if compartment_id.nil? raise "Parameter value for 'incident_key' must not be blank" if OCI::Internal::Util.blank_string?(incident_key) path = '/v2/incidents/{incidentKey}'.sub('{incidentKey}', incident_key.to_s) operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} query_params[:compartmentId] = compartment_id # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:csi] = opts[:csi] if opts[:csi] header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:'if-match'] = opts[:if_match] if opts[:if_match] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:bearertokentype] = opts[:bearertokentype] if opts[:bearertokentype] header_params[:bearertoken] = opts[:bearertoken] if opts[:bearertoken] header_params[:idtoken] = opts[:idtoken] if opts[:idtoken] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = @api_client.object_to_http_body(update_incident_details) # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#update_incident') do @api_client.call_api( :PUT, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'OCI::Cims::Models::Incident' ) end # rubocop:enable Metrics/BlockLength end |
#validate_user(opts = {}) ⇒ Response
Click here to see an example of how to use validate_user API.
Checks whether the requested user is valid. For more information, see Validating a User.
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# File 'lib/oci/cims/incident_client.rb', line 566 def validate_user(opts = {}) logger.debug 'Calling operation IncidentClient#validate_user.' if logger if opts[:problem_type] && !OCI::Cims::Models::PROBLEM_TYPE_ENUM.include?(opts[:problem_type]) raise 'Invalid value for "problem_type", must be one of the values in OCI::Cims::Models::PROBLEM_TYPE_ENUM.' end path = '/v2/incidents/user/validate' operation_signing_strategy = :standard # rubocop:disable Style/NegatedIf # Query Params query_params = {} query_params[:problemType] = opts[:problem_type] if opts[:problem_type] # Header Params header_params = {} header_params[:accept] = 'application/json' header_params[:'content-type'] = 'application/json' header_params[:csi] = opts[:csi] if opts[:csi] header_params[:'opc-request-id'] = opts[:opc_request_id] if opts[:opc_request_id] header_params[:ocid] = opts[:ocid] if opts[:ocid] header_params[:homeregion] = opts[:homeregion] if opts[:homeregion] header_params[:bearertokentype] = opts[:bearertokentype] if opts[:bearertokentype] header_params[:bearertoken] = opts[:bearertoken] if opts[:bearertoken] header_params[:idtoken] = opts[:idtoken] if opts[:idtoken] header_params[:domainid] = opts[:domainid] if opts[:domainid] # rubocop:enable Style/NegatedIf post_body = nil # rubocop:disable Metrics/BlockLength OCI::Retry.(applicable_retry_config(opts), call_name: 'IncidentClient#validate_user') do @api_client.call_api( :GET, path, endpoint, header_params: header_params, query_params: query_params, operation_signing_strategy: operation_signing_strategy, body: post_body, return_type: 'OCI::Cims::Models::ValidationResponse' ) end # rubocop:enable Metrics/BlockLength end |