Analyzing Availability Trends

Location: On the Availability Dashboard and Chart view at Customer Level, as well as on the Availability Chart view at Service Level. The Production Availability Trend chart is displayed by default.

The Production Availability Trend chart shows the production availability (in percentages) and the duration of production unplanned outages (in minutes) for three months prior to the specified month. By default, this report shows data for three months prior to the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows both production availability and the duration of production unplanned outages for your organization for three months prior to the specified month, where:

• Availability reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.

• Production unplanned outages shows the duration of unscheduled intervals when your organization's services were completely unavailable and Oracle was responsible for restoring service.

  Click the legend items to control the information subject to the report.

Click Open Table View in the lower right corner of the chart to open the Production Availability Trend table view in expanded mode.

Table View: The table view shows the unplanned outages that occurred for all your organization's live, production services during three months prior to the specified month.

Location: On the Availability Dashboard view at Customer Level. For more information on how to access the Availability Dashboard view.

The Planned Maintenance Trend chart shows the production availability (in percentages) and the duration of planned maintenance outages (in minutes) for three months prior to the specified month. By default, this report shows data for the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows both production availability and the duration of planned maintenance outages for your organization for three months prior to the specified month, where:

• Availability reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.

• Planned maintenance outages shows the total duration of agreed intervals when your organization's services were completely unavailable due to regular maintenance or a customer change request, in minutes.

  Click the legend items to control the information subject to the report.

Click the Open Table View in the lower right corner of the chart to open the Planned Maintenance Trend table view in expanded mode.

Table View: The table view shows the planned maintenance outages that occurred for all your organization's live, production services during three months prior to the specified month.

Location: On the Availability Dashboard view at Service Level.

The Service Interruption Trend chart shows the count of service interruptions for the various service categories available for the selected service for three months prior to the specified month. By default, this report shows data for the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows the count of outages for the last three months, where:

• # of Service Interruptions reflects the count of isolated business transactions that could be completed in your production environments, while other service transactions could not be performed.

• Service category shows the type of service where the outage occurred, such as:

  • Database

  • Facility

  • Hardware

  • Network

  • OS

  • Oracle Application

  • Security

  • Tech Stack

  Click the legend items to control the information subject to the report.

Click the Open Table View in the lower right corner of the chart to open the Service Interruption Trend table view in expanded mode.

Table View: The table view shows the outages for the current month and the last two complete months.

Location: On the Availability Chart view at Customer and Service Level. The All Production Instances Availability chart is displayed by default.

The All Production Instances Availability report shows the availability (in percentages) of all your production environments over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector or the widget time selector, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows the availability of all your production environments over the specified time interval.

Click the Open Table View icon in the lower right corner of the chart to open the All Production Instances Availability table view in expanded mode.

Table View: The table view shows the availability percentage for all your organization's live, production services over the specified time interval:

• Instance Label: Indicates the environment where the outage occurred.

• Availability %: Indicates the availability percentage for each production environment over the specified time interval.