theory.smart.ebusiness.troubleticket
Class TroubleTicketValue

java.lang.Object
  |
  +--theory.smart.foundation.SmartValue
        |
        +--theory.smart.ebusiness.troubleticket.TroubleTicketValue

public class TroubleTicketValue

extends SmartValue

The trouble ticket provides a mechanism by which customer issue can be logged and tracked. It employs a workflow and a journaling capability to ensure that customer problems are dealt with according to company policy. The workflow can be adapted to particular business requirements.

See Also:

TroubleTicket, TroubleTicketHome, TroubleTicket.getTroubleTicketByValue(), TroubleTicket.setTroubleTicketByValue(TroubleTicketValue), Serialized Form

Field Summary

java.lang.String	category category [TroubleTicket] <*>------> [String]
SmartHandle	customer customer [TroubleTicket] <>------> [theory.smart.ebusiness.customer.Customer]
java.sql.Date	dateOpened dateOpened [TroubleTicket] <*>------> [java.sql.Date]
java.lang.String	description description [TroubleTicket] <*>------> [String]
java.lang.String	identifier identifier [TroubleTicket] <*>------> [String] (Primary Key)
com.sun.java.util.collections.LinkedList	journals journal (List) [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.JournalEntry] 0..*
WorkflowContext	ticketStatus ticketStatus [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow]

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

identifier

public java.lang.String identifier

                  identifier
 [TroubleTicket] <*>------> [String] (Primary Key)

 

category

public java.lang.String category

                  category
 [TroubleTicket] <*>------> [String] 

 

dateOpened

public java.sql.Date dateOpened

                  dateOpened
 [TroubleTicket] <*>------> [java.sql.Date] 

 

description

public java.lang.String description

                  description
 [TroubleTicket] <*>------> [String] 

 

journals

public com.sun.java.util.collections.LinkedList journals

                  journal (List)
 [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.JournalEntry] 
                     0..*
 

ticketStatus

public WorkflowContext ticketStatus

                  ticketStatus
 [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow] 

 

customer

public SmartHandle customer

                  customer
 [TroubleTicket] <>------> [theory.smart.ebusiness.customer.Customer]