List of Figures

• 1-1 Oracle RightNow Adapter Design Overview
• 2-1 The Lock Icon in the Browser Window for Internet Explorer Browser
• 2-2 Location of Lock Icon in Chrome Browser Indicated by Arrow
• 2-3 Location of Lock Icon in Mozilla Firefox Browser Indicated by Arrow
• 2-4 View Certificates in Pop-up
• 2-5 Certificate Details Pop-up
• 2-6 The Certificate Wizard, with Base-64 encoded X.509m(.CER) Selected
• 2-7 The Keystores Tab
• 2-8 Oracle RightNow Adapter Design Time Flowchart
• 2-9 Oracle RightNow Adapter Runtime
• 3-1 Navigation
• 3-2 Create SOA Application
• 3-3 Name Your Application
• 3-4 Providing a Name for Your Project
• 3-5 Configuring SOA Settings
• 3-6 Oracle RightNow Adapter Reference Screen
• 3-7 Oracle RightNow Adapter Connection Screen
• 3-8 Test Connection
• 3-9 Oracle RightNow Adapter Operation Configuration Screen
• 3-10 Creating Organization, Contact, and Incident Objects in One Request
• 3-11 Creating One Object
• 3-12 Retrieving Data from One Object
• 3-13 Retrieving Multiple Objects
• 3-14 Updating Multiple Objects with One Request
• 3-15 Updating a Single Business Object
• 3-16 Deleting Multiple Objects
• 3-17 Deleting One Business Object
• 3-18 Oracle RightNow Adapter Configuration Wizard Reference Screen
• 3-19 Oracle RightNow Adapter Configuration Wizard Connection Screen
• 3-20 RightNow Adapter Configuration Wizard Operation Page with Batch Selected
• 3-21 RightNow Adapter Configuration Wizard Batch Add Operation Dialog
• 3-22 RightNow Adapter Configuration Wizard Operation Options
• 3-23 Add Operation Dialog
• 3-24 Choosing a Substitute Element or Type in the XSLT Mapper
• 3-25 Substitute Element or Type Dialog
• 3-26 Contact ID Type Expanded
• 3-27 Sample ROQL Query
• 3-28 Query Test Screen, with Specific Areas Highlighted
• 3-29 Displaying a List of Standard and Custom Objects Available on Oracle RightNow Cx
• 3-30 Providing a Package to Display All Custom Objects Created in That Package
• 3-31 Query in Context, Showing List of Fields in Contact Object
• 3-32 Query Auto-Completion
• 3-33 Alias Support
• 3-34 Alias Support with All Relationships Displayed
• 3-35 Alias Support Showing All Fields Associated with ServiceCategory Displayed
• 3-36 Suggesting Relationships Example
• 3-37 Query Validation Example
• 3-38 Semantic Validation in Query Builder
• 3-39 Query Inputs in the Form of Bind Parameters
• 3-40 Query Example using BInd Parameters
• 3-41 Running a Query Test
• 3-42 Run Query Test Tool Prompting for Bind Parameters
• 3-43 Query Test Tool Query Result, Using Bind Parameters
• 3-44 Part of Generated Input Schema for WSDL Showing Bind Parameter
• 4-1 Using XSLT Mapper to Map a RightNow Custom Object for the Schema without Using the Oracle RightNow Adapter-Generated WSDL
• 4-2 Sample XSL File in Source Mode
• 4-3 Object Summary Page
• 4-4 Selecting a Custom Object to Perform Operations
• 4-5 Example of a Custom Object Schema
• 4-6 Location of Permissions Checkboxes
• 5-1 Navigation
• 5-2 Create SOA Application
• 5-3 Name Your Application
• 5-4 Provide a Name for Your Project
• 5-5 Configure SOA Settings
• 5-6 Create BPEL Process
• 5-7 Composite.xml
• 5-8 XML Schema File
• 5-9 Edit XML Schema File
• 5-10 Oracle RightNow Adapter with composite.xml File
• 5-11 Oracle RightNow Adapter Configuration Wizard Welcome Screen
• 5-12 Oracle RightNow Adapter Configuration Wizard Server Connection Screen
• 5-13 Oracle RightNow Adapter Configuration Wizard WSDL Chooser Dialog
• 5-14 Oracle RightNow Adapter Configuration Wizard
• 5-15 Storing WSDL at an MDS Location
• 5-16 Oracle RightNow Adapter Configuration Wizard Server Connection Showing WSDL
• 5-17 Oracle RightNow Adapter Configuration Wizard Add Credential Dialog
• 5-18 Oracle RightNow Adapter Configuration Wizard Server Connection Screen Showing Successful Test Connection
• 5-19 Oracle RightNow Adapter Operation Configuration Showing Account Business Object Selected
• 5-20 Oracle RightNow Adapter Configuration Wizard Operation Options Screen with Suppress Response Option Selected
• 5-21 Oracle RightNow Adapter Configuration Wizard Finish Screen
• 5-22 The Services, Components and External References Screen Showing the Adapter in External References Swimlane
• 5-23 BPELProcess1 and RightNowAccount External Reference Connected Through a Wire
• 5-24 Composite Application with Service, BPELProcess and Reference Wired
• 5-25 Oracle RightNow Reference Adapter Shown as Part of Partner Links
• 5-26 Invoke Activity
• 5-27 Create Variable Dialog to Create an Input Variable for the Partner Link
• 5-28 Create Variable Dialog to Create an Output Variable
• 5-29 Two Transform Activities in Bpel Diagram
• 5-30 Mapping Transform1 Values from Receive Activity's Input Variable to Invoke Activity's Input Variable
• 5-31 Mapping between inputVariable and Invoke1_create_InputVariable
• 5-32 Mapping Transform2 values from Invoke Activity's Output Variable to Reply Activity's Input Variable
• 5-33 Mappings for Output Variable
• 5-34 Composite.xml
• 5-35 Deploying the Project
• 5-36 Test Button
• 5-37 Testing the Web Service
• 5-38 Test Response Containing ID of the Account Created on RightNow Cx
• 6-1 Create an Oracle Service Bus Session
• 6-2 Adding a New Project to Oracle Service Bus
• 6-3 Create a New Project Page
• 6-4 Choosing WSDL Reference
• 6-5 Creating a WSDL
• 6-6 rightnowReference WSDL
• 6-7 Selecting JCA Binding from Create Drop-Down List
• 6-8 Choosing the RightNow Adapter JCA File
• 6-9 Edit JCA Binding References
• 6-10 Generate WSDL and Service from JCA Binding
• 6-11 Generate WSDL and Service
• 6-12 Activate Session
• 6-13 Confirming Session Activation
• 6-14 Choosing an Application
• 6-15 Name Your Application
• 6-16 Create a New Project
• 6-17 Name Your Project Page
• 6-18 RightNow Adapter Configuration Wizard Components Pane
• 6-19 RightNow Adapter Welcome Page
• 6-20 Connection Page
• 6-21 WSDL Chooser Dialog
• 6-22 Import Service Bus Resources
• 6-23 Import Service Bus Resources
• 6-24 RightNow Cloud Server Connection Page
• 6-25 Add Credential
• 6-26 Test Connection to Validate Connection Key
• 6-27 Cloud Operation Configuration
• 6-28 Cloud Operation Configuration with Account Object Moved to Selected List
• 6-29 Finish Page
• 6-30 Pipeline Component
• 6-31 Create Pipeline Service Dialog
• 6-32 Creating a Pipeline
• 6-33 Select WSDL
• 6-34 Creating a Pipeline Service
• 6-35 Pipeline Component
• 6-36 Connecting the rightnowReference to the Pipeline Component
• 6-37 Routing Properties
• 6-38 Deploy Action
• 6-39 Select Server Page.
• 6-40 Summary Page
• 6-41 Success Message Page
• 6-42 Service Bus Console
• 6-43 Service Bus Deployed Projects
• 6-44 Proxy Service Definition
• 6-45 Option for Launching Test Console
• 6-46 Proxy Service Testing
• 7-1 Properties Available in the composite.xml File
• 7-2 Services & References Section
• 7-3 Properties Tab
• 9-1 Selecting Multiple Business Objects on the Operation Configuration Screen
• 9-2 Oracle RightNow Adapter Operation Configuration Screen with Multiple Operations in a Batch Selected
• 9-3 The Add Operation Screen
• 9-4 ROQL Query Input Text Box
• 9-5 Query Test Dialog Showing Query Statement Test with Sample Results
• 9-6 Oracle RightNow Adapter Operation Configuration Screen with Custom Object Selected
• 9-7 Oracle RightNow Adapter Operation Configuration Wizard Screen Showing Custom Object Selected
• 9-8 Oracle RightNow Adapter Operation Configuration Wizard Screen Showing Custom Object Selected and Get Operation Chosen
• 9-9 Oracle RightNow Adapter Configuration Wizard Finish Screen
• A-1 Fusion Middleware Control, Showing WebLogic Domain
• A-2 WebLogic Domain in Fusion MIddleware Control
• A-3 Create Map Screen
• A-4 Map Name
• A-5 Create Key
• A-6 Create Key Screen
• A-7 Enter Credentials
• A-8 Credentials Store Provider