1. User's Guide
  2. Automatic Log Bundles and SDP
  3. How Automatic Bundle Creation Works
  4. How the Service Delivery Platform (SDP) Handles a Bundle

How the Service Delivery Platform (SDP) Handles a Bundle

After receiving an automatic log bundle, SDP processes the bundle according to the policies configured for your site.

  • If Oracle's Auto Service Request (ASR) is configured at your site, a Service Request (SR) may be automatically generated and the log bundle attached. ASR is a feature of Oracle hardware warranty, Oracle Premier Support for Systems, and Oracle Platinum Services.
  • If Remote Request is configured at your site, your Oracle Service Representative may request that SDP collect additional log bundles, if necessary.

See the following documentation on My Oracle Support (MOS):

https://support.oracle.com.

  • StorageTek Service Delivery Platform User's Guide—describes installation and configuration of StorageTek SDP.
  • ASR Manager User's Guide—describes installation and configuration of ASR.