Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, use the following table to collect information that you might need to communicate to support personnel.
| System Configuration Information Needed | Your Information |
|---|---|
|
Service contract number |
.. |
|
System model |
.. |
|
Operating environment |
.. |
|
System serial number |
.. |
|
Peripherals attached to the system |
.. |
|
Email address and phone number for you and a secondary contact |
.. |
|
Street address where the system is located |
.. |
|
Superuser password |
.. |
|
Summary of the problem and the work being done when the problem occurred |
.. |
|
IP address |
.. |
|
Server name (system host name) |
.. |
|
Network or internet domain name |
.. |
|
Proxy server configuration |
.. |